Institutional Client Service Specialist
hace 4 semanas
Ebury is a leading FinTech firm that offers a range of innovative financial solutions, including FX risk management, trade finance, and international payments.
About the Role:
We are seeking a highly motivated and detail-oriented Institutional Client Service Specialist to join our team. As a key member of our Institutional Client Servicing team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their transactions and processes run smoothly and safely on our platform.
Key Responsibilities:
- Provide timely and effective resolution of customer-related requests via email, chat, or call
- Collaborate with internal departments to resolve client queries and provide seamless support
- Work closely with front office teams to deliver exceptional customer service and identify upsell opportunities
Requirements:
- Strong communication and interpersonal skills, with the ability to work effectively under pressure
- Proactive and driven, with a passion for delivering high-quality service to clients
- Excellent attention to detail and ability to multitask and prioritize workload
- Fluency in English (and French as an advantage)
About Ebury:
Ebury is a rapidly growing, international company that offers a range of exciting career opportunities. As an Institutional Client Service Specialist, you will have the chance to work with a talented team, develop your skills and expertise, and contribute to the growth and success of our business.
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