Technical Support Specialist

hace 2 meses

Madrid, Madrid, España Tillster A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Tillster. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities
  • Provide technical support to customers via phone, email, and remote computer communications
  • Troubleshoot and resolve technical issues related to our products and services
  • Document all product-related incidents accurately and completely using Salesforce CRM
  • Collaborate with cross-functional teams to expedite resolution to customer-reported product issues
  • Participate in product training and knowledge sharing among technical support team members
  • Contribute to the development and maintenance of a knowledge base
Requirements
  • 2-3+ years' experience providing technical support
  • Strong technical, technological, and analytical skills
  • Fluent verbal and written English and Spanish language skills
  • Thorough knowledge of Microsoft Windows Platform, Microsoft Office, and Network communication
  • Experience troubleshooting Windows OS, Apple iOS and Android apps, and common user navigation issues
  • Advanced troubleshooting and resolution skills in Internet technologies, TCP/IP networking, and wireless solutions
Preferred Qualifications
  • Point of Sale (POS) interface, configuration management, and support experience
  • Proficiency in English and Spanish required
  • Hands-on experience with ticketing platforms such as Salesforce and JIRA
  • BA/AA degree in computer science or related field
  • A+/Network+ Certifications
About Tillster

Tillster is a global company that empowers restaurants and consumers by providing innovative solutions. We are committed to creating an inclusive working environment and are proud to be an equal opportunity employer.

Benefits
  • Health insurance
  • Holidays: local/municipal holidays in accordance with applicable Spain Labour laws
  • Vacation: Based on Spain Labor Laws
  • Education, Learning & Development: We offer Udemy Learning courses and ongoing learning and development opportunities

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