Technical Support Specialist

hace 2 meses


Madrid, Madrid, España Tillster A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Tillster. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities
  • Provide technical support to customers via phone, email, and remote computer communications
  • Troubleshoot and resolve technical issues related to our products and services
  • Document all product-related incidents accurately and completely using Salesforce CRM
  • Collaborate with cross-functional teams to expedite resolution to customer-reported product issues
  • Participate in product training and knowledge sharing among technical support team members
  • Contribute to the development and maintenance of a knowledge base
Requirements
  • 2-3+ years' experience providing technical support
  • Strong technical, technological, and analytical skills
  • Fluent verbal and written English and Spanish language skills
  • Thorough knowledge of Microsoft Windows Platform, Microsoft Office, and Network communication
  • Experience troubleshooting Windows OS, Apple iOS and Android apps, and common user navigation issues
  • Advanced troubleshooting and resolution skills in Internet technologies, TCP/IP networking, and wireless solutions
Preferred Qualifications
  • Point of Sale (POS) interface, configuration management, and support experience
  • Proficiency in English and Spanish required
  • Hands-on experience with ticketing platforms such as Salesforce and JIRA
  • BA/AA degree in computer science or related field
  • A+/Network+ Certifications
About Tillster

Tillster is a global company that empowers restaurants and consumers by providing innovative solutions. We are committed to creating an inclusive working environment and are proud to be an equal opportunity employer.

Benefits
  • Health insurance
  • Holidays: local/municipal holidays in accordance with applicable Spain Labour laws
  • Vacation: Based on Spain Labor Laws
  • Education, Learning & Development: We offer Udemy Learning courses and ongoing learning and development opportunities


  • Madrid, Madrid, España Deliverect A tiempo completo

    Job Title: Technical Support SpecialistDeliverect is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they have a seamless experience with our product.Key Responsibilities:Resolve technical issues and...


  • Madrid, Madrid, España Nova Biomedical Gmbh A tiempo completo

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Nova Biomedical GmbH. As a Technical Support Specialist, you will be responsible for delivering emergency and proactive onsite and remote support on all Nova product lines to customers in your assigned geographical territory.Key...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title: Technical Support Specialist With ChineseJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wibit Consulting & Services. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients, communicating with them to identify project needs, and offering...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title: Technical Support Specialist With ChineseJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wibit Consulting & Services. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients, communicating with them to identify project needs, and offering...


  • Madrid, Madrid, España Tillster A tiempo completo

    Technical Support SpecialistAt Tillster, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.About the Role Provide technical support to customers...


  • Madrid, Madrid, España Salve Consulting A tiempo completo

    Technical Support Specialist (Bilingual Chinese & Spanish)We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Salve Consulting. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service to our clients across our diverse client base.Key Responsibilities:Communicate with...


  • Madrid, Madrid, España Salve Consulting A tiempo completo

    Technical Support Specialist (Bilingual Chinese & Spanish)We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Salve Consulting. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service to our clients across our diverse client base.Key Responsibilities:Communicate with...


  • Madrid, Madrid, España Voltalia A tiempo completo

    Technical Support SpecialistVoltalia is a leading company in renewable energy, and we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and sales team, ensuring the smooth operation of our PV systems.Main responsibilities:Provide...


  • Madrid, Madrid, España Tillster, Inc. A tiempo completo

    Job Title: Technical Support SpecialistAbout the Role:As a Technical Support Specialist at Tillster, Inc., you will be responsible for providing exceptional technical support to our customers. You will be the primary point of contact for customers experiencing technical issues with our digital ordering and customer engagement solutions.Key...


  • Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Arrow ECS. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.Key Responsibilities:Provide technical support to customers using Broadcom...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title: Technical Support Specialist With ChineseWe are seeking a highly skilled Technical Support Specialist to join our team in Madrid, Spain. As a key member of our dynamic team, you will provide top-tier technical assistance to clients, focusing on security systems.Key Responsibilities:Communicate with clients to identify project needs and deliver...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title: Technical Support Specialist With ChineseWe are seeking a highly skilled Technical Support Specialist to join our team in Madrid, Spain. As a key member of our dynamic team, you will provide top-tier technical assistance to clients, focusing on security systems.Key Responsibilities:Communicate with clients to identify project needs and deliver...


  • Madrid, Madrid, España Network Scientific Ltd. A tiempo completo

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Network Scientific Ltd. The successful candidate will provide technical support and assistance with wearable cardiac technology, ensuring patients can return to their daily activities with peace of mind.Key...


  • Madrid, Madrid, España Network Scientific Ltd. A tiempo completo

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Network Scientific Ltd. The successful candidate will provide technical support and assistance with wearable cardiac technology, ensuring patients can return to their daily activities with peace of mind.Key...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Are you looking for a challenging role in the tech industry? We are seeking a Technical Support Specialist to join our team at Recruit4Work Sl in Piraeus, Greece. As a Technical Support Specialist, you will be responsible for providing excellent customer service to our clients, resolving technical issues, and answering questions related to mobile devices.Our...


  • Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo

    Job DescriptionArrow Electronics, Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.Key Responsibilities:Provide 1st and 2nd line technical support to customers via email...


  • Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Arrow Electronics, Inc. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.About the Role:Provide technical support to customers via...


  • Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Arrow Electronics, Inc. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.About the Role:Provide technical support to customers via...


  • Madrid, Madrid, España Tillster A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Tillster. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to customers via...


  • Madrid, Madrid, España Webhelp Spain A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Webhelp Spain. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and solutions to customers via phone, email, or chatAnalyze and resolve...