Merchant Credit Specialist

hace 1 semana


Madrid, Madrid, España Mygwork A tiempo completo
Job Title: Merchant Credit Specialist

This role is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the Role

As a Merchant Credit Specialist, you will be responsible for leading the way in providing the world's best credit and underwriting experience every day. You will be part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.

Key Responsibilities
  • Contact clients with overdue accounts to secure the settlement of the account.
  • Preventive work to avoid future overdues with accounts that have a high exposure.
  • Manage the collection of overdue payments.
  • Understand customers' financial arrangements and requirements.
  • Use negotiation and relationship management skills to provide win-win outcomes.
  • Strategic decision making to drive customer loyalty and growth for the business.
  • Outbound and Inbound calls with some back-office tasks.
About the Team

You will be part of the Merchant Credit team, which deals with merchant debit balance collections, insolvencies, and write-off prevention. This is a role in the collections function and an excellent opportunity to join a positive, multicultural, and multilingual team servicing our merchants.

Why Join Us

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.



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