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Merchant Credit Specialist

hace 1 mes

Madrid, Madrid, España Mygwork A tiempo completo

Role Overview

This role as a Merchant Credit Specialist is a permanent position in the Merchant Credit team, which will involve servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, Belgium & Multicurrency).

The team deals with merchant debit balance collections, insolvencies, and write-off prevention.

This is a role in the collections function and an excellent opportunity to join a positive, multicultural, and multilingual team servicing our merchants.

Responsibilities

  • Responsible for contacting clients with overdue accounts to secure the settlement of the account.
  • Preventive work to avoid future overdues with accounts that have a high exposure.
  • Manage the collection of overdue payments.
  • Understand customers' financial arrangements and requirements.
  • Use negotiation and relationship management skills to provide win-win outcomes.
  • Strategic decision making to drive customer loyalty and growth for the business.
  • Outbound and Inbound calls with some back-office tasks.