Bilingual Customer Support Specialist

hace 4 semanas


Barcelona, Barcelona, España Teleperformance A tiempo completo

If you possess empathy, strong listening skills, and a knack for problem-solving while thriving in a collaborative environment, this position may be ideal for you.

Key Responsibilities:

As a customer support specialist for a renowned travel organization, your primary role will be to comprehend and address customer requirements. You will engage with international travelers and accommodation providers globally, ensuring exceptional service delivery.

Your duties will include clarifying questions regarding services, payments, and technical specifications, while providing precise information and adhering to established procedures through various communication channels.

Qualifications:

  • Language Proficiency: C2 level in Spanish and advanced English skills.
  • Outstanding verbal and written communication abilities.
  • Proficient in using Office 365, CRM systems, and other internal software.
  • A proactive and solution-oriented approach to challenges.
  • A positive attitude that aids in navigating complex customer issues.
  • Goal-focused work ethic.
  • Adaptability to shifting priorities and operational processes.
  • Familiarity with accommodation platforms.
  • Previous experience in customer service or call center settings is advantageous.
  • Willingness to work both remotely and on-site.

Employment Details:

  • Full-time position (38.5 hours per week).
  • Available shifts: 15:00-23:00.
  • Temporary employment contract.

Perks:

  • Wellness program featuring language lessons, engaging quizzes, and group activities.
  • Access to private health insurance upon securing a permanent position.
  • Flexible benefits for childcare transportation after the probationary period.
  • A diverse and international workplace culture.
  • Modern office facilities with excellent public transport links.
  • Complimentary coffee and weekly fresh fruit.
  • Opportunity to work in a leading department with significant career development potential.
  • Comprehensive initial training and ongoing personal development support.


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