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Customer Success Manager Internship
hace 2 meses
About the Role
We are seeking an entry-level Customer Success Manager to join our dynamic team at LittleBig Connection. This role is a unique opportunity for someone looking to kickstart their career in customer success management within the tech industry.
Key Responsibilities
- Manage and develop client portfolios while ensuring high levels of customer satisfaction.
- Identify opportunities for customers to use more of our services and collaborate with sales teams on expansion opportunities.
- Maintain strong relationships with clients by providing excellent service and understanding their needs.
- Analyze customer data to improve customer experience and create actionable strategies that will lead to increased retention rates.
- Hold product demonstrations for customers, showcasing new features and upgrades as they become available.
- Collaborate closely with other departments including Sales, Marketing, and Product Development to ensure consistency in delivering company-wide goals.
- Evaluate and enhance tutorials and other communication infrastructure such as FAQs or Knowledge Base articles based on feedback from customers or personal observations during interactions with them.
Requirements
- You hold a Bachelor's degree preferably in related fields like Business Administration or Computer Science, but we value diverse educational backgrounds as well.
- You're fluent in English and French, both written and spoken. Additional languages are a plus.
- You have excellent communication skills, with the ability to explain complex concepts in a clear, concise manner.
- You possess strong problem-solving skills with an analytical mindset that allows you to understand customer needs and provide effective solutions.
- You're comfortable working in fast-paced environments where priorities can shift rapidly as we grow our business.
About Us
LittleBig Connection is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
