Customer Success Manager

hace 4 semanas

Barcelona, Barcelona, España Check Point Software Technologies Ltd. A tiempo completo
Job Title: Customer Success Manager

At Check Point Software Technologies Ltd., we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Manage daily customer interactions and coordinate multiple projects to ensure timely delivery of services.
  • Provide a single point of contact for customer expectations and deliverables, working closely with a global dynamic team in real-time.
  • Coordinate the use of Managed Detection Response solutions and Incident Response services to ensure seamless customer experiences.
  • Creation of detailed incident reports and daily activity reports for engagements and incidents.
  • Directly work with customers and executives to define project requirements and work within a team environment to meet service delivery standards.
Qualifications:
  • Understanding of Incident Response lifecycle and cyber-security frameworks.
  • 2-5 years of project management experience.
  • 2-5 years of experience in a SOC environment and/or Incident Response role.
  • 2-5 years of hands-on systems administration and/or optimization experience.
  • 2-5 years of experience in customer communications (support/investigation/consulting).
  • Demonstrated advanced technical writing experience in English language.
  • Ability to work with minimal instruction or supervision.
  • Domestic and International travel may be required.
  • Ability to speak additional languages beyond English is a plus (Spanish, Italian, French, German, Hebrew).

We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.

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