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Customer Success Manager, MDR EMEA

hace 2 meses


Barcelona, Barcelona, España Check Point Software Technologies Ltd. A tiempo completo
About the Role

We are seeking a highly skilled and experienced Cyber Security Solutions Expert to join our team at Check Point Software Technologies Ltd. as a Customer Success Manager, MDR EMEA.

Key Responsibilities
  1. Customer Management: Responsible for daily customer management and interaction, ensuring seamless communication and resolution of customer inquiries and issues.
  2. Project Coordination: Ability to coordinate multiple projects and lead service delivery milestones, ensuring timely and successful project completion.
  3. Single Point of Contact: Provide single source of contact with customer expectations and deliverables, ensuring clear understanding and alignment.
  4. Global Team Collaboration: Work with a global dynamic team in real-time, fostering collaboration and ensuring effective communication.
  5. Managed Detection Response: Coordinate the use of Managed Detection Response solutions and Incident Response services, ensuring proactive and reactive response to customer needs.
  6. Incident Reporting: Creation of detailed incident report generation for customer events, providing actionable insights and recommendations.
  7. Reporting and Analytics: Creation of reports and daily activities for engagements and incidents, providing data-driven insights and recommendations.
  8. Customer Engagement: Directly work with customers/executives to define project requirements, ensuring clear understanding and alignment.
  9. Team Collaboration: Work within a team environment to meet service delivery standards, ensuring effective collaboration and communication.
Qualifications
  1. Incident Response Lifecycle: Understanding of Incident Response lifecycle and cyber-security frameworks, ensuring proactive and reactive response to customer needs.
  2. Project Management: 2-5 years of project management experience, ensuring effective project coordination and delivery.
  3. SOC Environment: 2-5 years of experience in a SOC environment and/or Incident Response role, ensuring expertise in security operations and incident response.
  4. Systems Administration: 2-5 years of hands-on systems administration and/or optimization experience, ensuring technical expertise and problem-solving skills.
  5. Customer Communications: 2-5 years of experience in customer communications (support/investigation/consulting), ensuring effective communication and resolution of customer inquiries and issues.
  6. Technical Writing: Demonstrated advanced technical writing experience in English language, ensuring clear and concise communication of technical information.
  7. Autonomy: Ability to work with minimal instruction or supervision, ensuring independence and self-motivation.
  8. Travel: Domestic and International travel may be required, ensuring flexibility and adaptability.
  9. Language Skills: Ability to speak additional languages beyond English is a plus (Spanish, Italian, French, German, Hebrew), ensuring effective communication with customers and colleagues.

We are committed to fostering a diverse team of individuals and encourage applications from candidates who believe they have the skills and experience required for this role. If you are a motivated and experienced professional looking to join a dynamic and innovative team, we encourage you to apply.