Customer Payments Specialist

hace 2 semanas

Málaga, Málaga, España Ebury A tiempo completo

About Ebury

Ebury is a leading FinTech firm that offers a range of innovative financial solutions, including FX risk management, trade finance, currency accounts, international payments, and API integration.

Job Summary

We are seeking a highly skilled and motivated Customer Payments Graduate to join our Operations team in Malaga. As a key member of our team, you will be responsible for ensuring the smooth execution of customer payments, managing payment issues, and maintaining accurate records.

Key Responsibilities

  • Verify and process client payments in accordance with internal processes and SLAs.
  • Complete and verify payment beneficiaries in line with internal processes.
  • Manage payment issues and queries related to SWIFT and domestic payments.
  • Investigate non-received, short, or returned payments and process or escalate as required.
  • Process payment returns and rejections in accordance with internal processes.
  • Reconcile client funds and outbound payments across Ebury's network of bank accounts.
  • Investigate unallocated and/or non-received funds and reject or escalate as required.
  • Fund client trades where manual funding is required.
  • Verify remitter bank account data.
  • Assign currency accounts to clients as requested and in accordance with internal guidelines.

Requirements

  • Strong understanding of different payment clearing schemes in various jurisdictions.
  • At least 1+ years of relevant experience in Fintech/International Payments or similar.
  • Good knowledge of SWIFT in a cross-border payments context, including MT message types.
  • Basic understanding of FX products offered by Ebury, including spot, fixed forward, window forward, and non-deliverable forward.
  • Proactive and able to work within strict time-frames and under pressure.
  • Diligent with good attention to detail.
  • Effective research skills with the ability to find solutions independently.
  • Good communication skills, both written and verbal.
  • Co-operative and comfortable working in a team environment.
  • Curious and eager to learn, actively asking questions to confirm understanding of processes and procedures.
  • Motivated with a desire to make Ebury a success.

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