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Customer Payments Specialist
hace 2 meses
About Ebury
Ebury is a leading FinTech company, recognized as one of the top 15 European Fintechs to work for by AltFi. We offer a range of innovative financial products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.
Job Summary
We are seeking a highly motivated and detail-oriented Customer Payments Specialist to join our Operations team in Malaga. As a key member of our team, you will be responsible for ensuring the smooth execution of client payments, managing payment issues, and maintaining accurate records.
Key Responsibilities
- Verify and process client payments in accordance with internal processes and SLAs.
- Complete and verify payment beneficiaries, ensuring accuracy and compliance.
- Manage payment issues and queries related to SWIFT and domestic payments, including processing query messages.
- Investigate non-received, short, or returned payments, and process or escalate as required.
- Reconcile client funds and outbound payments across Ebury's network of bank accounts.
- Verify remitter bank account data and assign currency accounts to clients as requested.
Requirements
- Strong understanding of different payment clearing schemes in various jurisdictions.
- At least 1+ years of experience in Fintech, International Payments, or a related field.
- Good knowledge of SWIFT in a cross-border payments context, including MT103 message types.
- Basic understanding of FX products offered by Ebury, including spot, fixed forward, window forward, and non-deliverable forward.
- Proactive and able to work under pressure with strict time-frames.
- Effective research skills and ability to find solutions independently.
- Good communication skills, both written and verbal.
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have over 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be.
