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Customer Payments Specialist

hace 2 meses

Málaga, Málaga, España Ebury A tiempo completo
Customer Payments Graduate

Ebury is a leading FinTech firm that offers a range of innovative products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Payments Graduate to join our Operations team in Malaga. As a key member of our team, you will be responsible for ensuring the smooth execution of customer payments, managing payment issues, and maintaining accurate records.

Key Responsibilities:

  • Verify and process client payments in accordance with internal processes and SLAs
  • Manage payment beneficiaries and complete allocated tasks with focus and attention to detail
  • Communicate with colleagues, supervisors, and managers to ensure timely completion of tasks and escalate problems as needed
  • Investigate and resolve payment issues, including SWIFT and domestic payments, in line with internal processes and SLAs
  • Reconcile client funds and outbound payments across Ebury's network of bank accounts
  • Verify remitter bank account data and assign currency accounts to clients as requested

Requirements:

  • Strong understanding of different payment clearing schemes and SWIFT in a cross-border payments context
  • At least 1+ years of relevant experience in Fintech / International Payments or similar
  • Proactive and diligent with good attention to detail and effective research skills
  • Good communication skills, both written and verbal, with the ability to work in a team environment

About Ebury:

Ebury is a hyper-growth FinTech firm that offers a range of innovative products and services. We are committed to delivering exceptional customer experiences and are seeking talented individuals to join our team.