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Customer Payments Specialist

hace 2 meses

Málaga, Málaga, España Ebury A tiempo completo
Customer Payments Analyst

Ebury is a leading FinTech firm that offers a range of innovative products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.

Job Summary

We are seeking a highly skilled Customer Payments Analyst to join our Operations team in Malaga. As a key member of our team, you will be responsible for ensuring the smooth execution of customer payments, managing payment issues, and maintaining accurate records.

Key Responsibilities
  • Verify and process client payments in accordance with internal processes and SLAs
  • Manage payment beneficiaries and complete allocated tasks with focus and in a timely manner
  • Communicate task status to colleagues, supervisors, and managers, and escalate problems swiftly as needed
  • Investigate non-received, short, or returned payments, and process or escalate as required
  • Process payment returns and rejections, and reconcile client funds and outbound payments
  • Verify remitter bank account data and assign currency accounts to clients as requested
Requirements
  • Strong understanding of different payment clearing schemes and SWIFT in a cross-border payments context
  • At least 1+ years of relevant experience in Fintech/International Payments or similar
  • Proactive and diligent with good attention to detail, effective research skills, and good communication skills
  • Ability to work within strict time-frames and under pressure, and comfortable working in a team environment
About Ebury

Ebury is a hyper-growth FinTech firm that has been named one of the top 15 European Fintechs to work for by AltFi. We offer a dynamic and supportive work environment, with opportunities for growth and development.