Customer Success Partner

hace 2 días

Barcelona, Barcelona, España Sap A tiempo completo
About the Role

As a Customer Success Partner at SAP Signavio, you will be responsible for the daily management of assigned Cloud customer accounts in the EMEA Region. Your primary goal will be to maximize the value that customers and SAP receive through SAP Signavio, while ensuring that customers deploy and use all their entitled subscription software.

Key Responsibilities
  • Manage the overall customer relationship in close alignment with sales.
  • Accountable for customer's overall success, including renewals, adoption of SAP Signavio's solutions, customer health, and satisfaction.
  • Develop a joint success plan based on customer's business goals.
  • Maintain strategic alignment with customer and drive goal achievement.
  • Conduct periodic customer reviews.
  • Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
  • Identify upsell opportunities.
  • Act as an interface between product management and the customer to drive product development.
  • Serve as the voice of the customer and share insights about customer use cases and issues with SAP Signavio's Product team.
  • Collaborate with Professional Services for customer enablement and deployments.
Requirements
  • 5+ Years' experience in business process management or process consulting.
  • Prior experience in Customer Success Management, Technical Account Management.
  • Profound experience in large enterprise business transformations covering the implementation journey and customer value realization.
  • Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within SAP.
  • Deep understanding of SaaS Business Process Management technology or closely related.
  • Demonstrated ability to manage priorities in complex problem-solving scenarios.

  • Customer Success Partner

    hace 4 semanas

    Barcelona, Barcelona, España Lotus Interworks A tiempo completo

    {"h1": "Customer Success Partner", "p": "At Lotus Interworks, we are seeking a dynamic and customer-focused Customer Success Partner who is fluent in Spanish and English. This individual will play a pivotal role in building strong relationships with our Spanish-speaking clientele, ensuring their success and satisfaction with our products and...

  • Customer Success Partner

    hace 4 semanas

    Barcelona, Barcelona, España Lotus Interworks A tiempo completo

    {"h1": "Customer Success Partner", "p": "At Lotus Interworks, we are seeking a dynamic and customer-focused Customer Success Partner who is fluent in Spanish and English. This individual will play a pivotal role in building strong relationships with our Spanish-speaking clientele, ensuring their success and satisfaction with our products and...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleThe SAP Cloud Success organization is focused on delivering an exceptional customer experience through a virtual engagement approach. As a Virtual Customer Success Partner, you will play a key role in optimizing customer onboarding and adoption processes, improving renewal rates, and increasing customer satisfaction.Key ResponsibilitiesDevelop...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleThe SAP Cloud Success organization is focused on delivering an exceptional customer experience through a virtual engagement approach. As a Virtual Customer Success Partner, you will play a key role in optimizing customer onboarding and adoption processes, improving renewal rates, and increasing customer satisfaction.Key ResponsibilitiesDevelop...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Unlock Customer Success with SAP Cloud SolutionsWe are seeking a highly motivated and experienced Virtual Customer Success Partner to join our SAP Cloud Success organization in Barcelona. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth through our cloud solutions.About the...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Unlock Customer Success with SAP Cloud SolutionsWe are seeking a highly motivated and experienced Virtual Customer Success Partner to join our SAP Cloud Success organization in Barcelona. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth through our cloud solutions.About the...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerSAP is seeking a highly skilled Virtual Customer Success Partner to join our team in Barcelona. As a key member of our Cloud Success organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job Summary:The Virtual Customer Success Partner will be...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerSAP is seeking a highly skilled Virtual Customer Success Partner to join our team in Barcelona. As a key member of our Cloud Success organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job Summary:The Virtual Customer Success Partner will be...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerJoin SAP Cloud Success organization as a Virtual Customer Success Partner and be part of creating an industry-leading virtual customer engagement experience.About the Role:As a Virtual CSP, you will work in a shared service environment covering multiple cloud solution accounts in the Digital Segment and interact...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerJoin SAP Cloud Success organization as a Virtual Customer Success Partner and be part of creating an industry-leading virtual customer engagement experience.About the Role:As a Virtual CSP, you will work in a shared service environment covering multiple cloud solution accounts in the Digital Segment and interact...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerAt SAP, we're committed to helping our customers succeed in the digital age. As a Virtual Customer Success Partner, you'll play a critical role in delivering exceptional customer experiences and driving business growth.About the Role:This is a unique opportunity to join our SAP Cloud Success organization and...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Virtual Customer Success PartnerAt SAP, we're committed to helping our customers succeed in the digital age. As a Virtual Customer Success Partner, you'll play a critical role in delivering exceptional customer experiences and driving business growth.About the Role:This is a unique opportunity to join our SAP Cloud Success organization and...

  • Customer Success Partner

    hace 4 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Partner to join our team at SAP Signavio. As a key member of our EMEA Region team, you will be responsible for the daily management of assigned Cloud customer accounts, including account management strategies and engagement and expansion plans to ensure profitable growth within these...

  • Customer Success Partner

    hace 4 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Partner to join our team at SAP Signavio. As a key member of our EMEA Region team, you will be responsible for the daily management of assigned Cloud customer accounts, including account management strategies and engagement and expansion plans to ensure profitable growth within these...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success organization. As a Virtual CSP, you will play a critical role in creating an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP.Key...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success organization. As a Virtual CSP, you will play a critical role in creating an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP.Key...

  • Virtual Customer Success Partner

    hace 3 días

    Barcelona, Barcelona, España SAP A tiempo completo

    Job Title: Virtual Customer Success PartnerWe are seeking a highly skilled Virtual Customer Success Partner to join our team at SAP. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job Summary:The Virtual Customer Success Partner will be responsible for engaging...

  • Virtual Customer Success Partner

    hace 3 días

    Barcelona, Barcelona, España SAP A tiempo completo

    Job Title: Virtual Customer Success PartnerWe are seeking a highly skilled Virtual Customer Success Partner to join our team at SAP. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job Summary:The Virtual Customer Success Partner will be responsible for engaging...

  • Virtual Customer Success Partner

    hace 2 semanas

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled Virtual Customer Success Partner to join our team. As a Virtual Customer Success Partner, you will be responsible for optimizing customer onboarding and adoption processes, improving renewal rates, increasing customer satisfaction, and championing customer success through a consistent, efficient, scalable...

  • Virtual Customer Success Partner

    hace 2 semanas

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled Virtual Customer Success Partner to join our team. As a Virtual Customer Success Partner, you will be responsible for optimizing customer onboarding and adoption processes, improving renewal rates, increasing customer satisfaction, and championing customer success through a consistent, efficient, scalable...