Customer Success Partner

hace 4 días

Barcelona, Barcelona, España Lotus Interworks A tiempo completo
{"h1": "Customer Success Partner", "p": "At Lotus Interworks, we are seeking a dynamic and customer-focused Customer Success Partner who is fluent in Spanish and English. This individual will play a pivotal role in building strong relationships with our Spanish-speaking clientele, ensuring their success and satisfaction with our products and services.

Responsibilities:

* Engage with clients to understand their advertising requirements and objectives.
* Foster and maintain strong relationships with clients and the advertising agency to ensure effective communication and collaboration.
* Act as a liaison between clients and internal teams to ensure client needs are met efficiently and effectively.
* Provide strategic insights and recommendations to clients to enhance their advertising strategies and campaigns.
* Stay updated on industry trends and best practices to provide informed recommendations to clients.
* Serve as the primary point of contact for our Spanish-speaking partners and customers, fostering strong relationships through proactive communication and support.

Requirements:

* Proven experience in sales and support within the digital advertising industry.
* Strong communication and interpersonal skills.
* Ability to understand and articulate client needs and objectives.
* Excellent organizational and time management abilities.
* Analytical mindset with the ability to interpret data and derive actionable insights.
* Proactive and self-motivated with the ability to thrive in a fast-paced environment.
* Fluency in both Spanish and English (written and spoken) is essential.
* Proven experience in a customer-facing role, preferably in Customer Success, Account Management, or a related field.
* Strong problem-solving and analytical abilities, with a track record of driving customer success and retention.
* Ability to work independently and collaboratively in a fast-paced, dynamic environment.
* Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.

Application Process:

To apply, please submit your resume and a cover letter outlining your qualifications and why you are interested in joining Lotus Interworks as a Customer Success Partner focusing on the Spanish-speaking market.

We look forward to hearing from you.
Lotus Interworks is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
"}

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