Virtual Customer Success Partner

hace 6 días

Barcelona, Barcelona, España Sap A tiempo completo

About the Role:

The SAP Cloud Success organization is seeking a highly skilled Virtual Customer Success Partner to create an industry-leading customer engagement experience. This role will provide an easy-to-use digital entry point with on-demand access to self-help, guidance, and experts from SAP to our customers after they have purchased an SAP solution.

Key Responsibilities:

  • Optimize customer onboarding and adoption processes to improve renewal rates, customer satisfaction, and customer success in the Digital customer segment through a consistent, efficient, scalable methodology across different SAP cloud lines of business.
  • Develop engagement models for all customer classifications to close the gap between high-touch and low-touch customer interactions.
  • Work in a shared service environment covering multiple cloud solution accounts in the Digital Segment and interact with customers in a proactive and reactive way.
  • Target new customers on a frequent basis to offer virtual onboarding sessions and check-ins during the implementation and adoption processes.
  • Adapt a standard onboarding presentation to the specific customer and review live what was licensed, ensure successful login, and position themselves as a shared entity accessible in the future.
  • Respond to risk scenarios by being a point of contact for defined customer risk scenarios and helping to orchestrate appropriate communication channels for support.
  • Share SAP Cloud solutions strategic direction and best practices by reacting to customer requests in either 1:1 or 1:many sharing sessions.

Requirements:

This role requires a strong understanding of customer success principles, cloud solutions, and digital engagement strategies. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing customer needs.

  • Virtual Customer Success Partner

    hace 3 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About UsSAP is a leading provider of enterprise software solutions, enabling businesses to run better and achieve their goals. Our company culture is built on collaboration, innovation, and a passion for helping others.About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success organization. As a Virtual CSP,...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About UsSAP is a leading provider of enterprise software solutions, enabling businesses to run better and achieve their goals. Our company culture is built on collaboration, innovation, and a passion for helping others.About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success organization. As a Virtual CSP,...

  • Virtual Customer Success Partner

    hace 7 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Virtual Customer Success Partners) to our customers.Key ResponsibilitiesOptimize customer onboarding and adoption...

  • Virtual Customer Success Partner

    hace 6 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Virtual Customer Success Partners) to our customers.Key ResponsibilitiesOptimize customer onboarding and adoption...

  • Virtual Customer Success Partner

    hace 14 horas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Virtual Customer Success Partners) to our customers.Key ResponsibilitiesOptimize customer onboarding and adoption...

  • Virtual Customer Success Partner

    hace 11 horas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Virtual Customer Success Partners) to our customers.Key ResponsibilitiesOptimize customer onboarding and adoption...

  • Virtual Customer Success Partner

    hace 1 mes

    Barcelona, Barcelona, España SAP A tiempo completo

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the Role:The SAP Cloud Success organization is dedicated to delivering an exceptional customer experience through a comprehensive and scalable methodology. As a Virtual Customer Success Partner, you will play a critical role in optimizing customer onboarding and adoption processes, driving renewal rates, customer satisfaction, and success in the...

  • Virtual Customer Success Partner

    hace 3 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the Role:The SAP Cloud Success organization is dedicated to delivering an exceptional customer experience through a comprehensive and scalable methodology. As a Virtual Customer Success Partner, you will play a critical role in optimizing customer onboarding and adoption processes, driving renewal rates, customer satisfaction, and success in the...

  • Virtual Customer Success Partner

    hace 6 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the Role:SAP is seeking a highly skilled Virtual Customer Success Partner to join our team. As a Virtual Customer Success Partner, you will play a critical role in delivering exceptional customer experiences and driving business growth for our clients.Key Responsibilities:Engage with a large portfolio of customers across different SAP cloud solutions,...

  • Virtual Customer Success Partner

    hace 7 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the Role:SAP is seeking a highly skilled Virtual Customer Success Partner to join our team. As a Virtual Customer Success Partner, you will play a critical role in delivering exceptional customer experiences and driving business growth for our clients.Key Responsibilities:Engage with a large portfolio of customers across different SAP cloud solutions,...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled Virtual Customer Success Partner to join our Cloud Success organization. As a Virtual Customer Success Partner, you will play a critical role in creating an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled Virtual Customer Success Partner to join our Cloud Success organization. As a Virtual Customer Success Partner, you will play a critical role in creating an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and...

  • Virtual Customer Success Partner

    hace 4 días

    Barcelona, Barcelona, España SAP A tiempo completo

    Job Summary: We are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success Services organization. As a key member of our team, you will play a critical role in creating an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and...

  • Virtual Customer Success Partner

    hace 4 días

    Barcelona, Barcelona, España SAP A tiempo completo

    Job Summary: We are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success Services organization. As a key member of our team, you will play a critical role in creating an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and...

  • Virtual Customer Success Partner

    hace 1 día

    Barcelona, Barcelona, España SAP A tiempo completo

    We foster a collaborative and innovative work environment at SAP, where our team members are empowered to drive business growth and customer satisfaction. Our company culture is built on a shared passion for excellence and a commitment to helping our customers succeed.Key Objectives: The SAP Cloud Success organization aims to create a leading-edge digital...

  • Virtual Customer Success Partner

    hace 13 horas

    Barcelona, Barcelona, España SAP A tiempo completo

    We foster a collaborative and innovative work environment at SAP, where our team members are empowered to drive business growth and customer satisfaction. Our company culture is built on a shared passion for excellence and a commitment to helping our customers succeed.Key Objectives: The SAP Cloud Success organization aims to create a leading-edge digital...

  • Virtual Customer Success Partner

    hace 4 días

    Barcelona, Barcelona, España SAP SE A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create a leading-edge virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP to our customers. Virtual Customer Success Partners will use a low-touch/virtual engagement approach to provide an excellent...

  • Virtual Customer Success Partner

    hace 5 días

    Barcelona, Barcelona, España SAP SE A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create a leading-edge virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP to our customers. Virtual Customer Success Partners will use a low-touch/virtual engagement approach to provide an excellent...

  • Virtual Customer Success Partner

    hace 5 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our team at SAP. As a key member of our Cloud Success organization, you will play a critical role in creating an industry-leading Virtual customer engagement experience.Key Responsibilities:Optimize customer onboarding and adoption processes to improve renewal rates,...