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Virtual Customer Success Partner

hace 2 meses

Barcelona, Barcelona, España Sap A tiempo completo

About the Role:

The SAP Cloud Success organization is dedicated to delivering an exceptional customer experience through a comprehensive and scalable methodology. As a Virtual Customer Success Partner, you will play a critical role in optimizing customer onboarding and adoption processes, driving renewal rates, customer satisfaction, and success in the Digital customer segment.

Key Responsibilities:

  • Engage with a large portfolio of customers across different SAP cloud solutions, providing guidance and support throughout the customer lifecycle.
  • Pursue high standards of customer engagement and satisfaction, focusing on customer loyalty and retention.
  • Build and leverage a network of internal stakeholders to support customer success.
  • Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
  • Monitor effectiveness and syndicate best practices for digital customer engagement.

Requirements:

  • 3+ years of experience in a client-facing role, preferably in Pre-Sales or Customer Success, managing relationships with global, complex organizations.
  • Experience working with Cloud Business SaaS solutions, preferably SAP cloud SaaS solutions like ERP Cloud, DSC, HXM, CX, ISBN, BTP.
  • Commercial experience, including developing and executing account management plans.
  • Proven ability to work with virtual/social tools to engage with customers.