Customer Success Partner

hace 4 días

Barcelona, Barcelona, España Sap Se A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Partner to join our team at SAP Signavio. As a key member of our EMEA Region team, you will be responsible for the daily management of assigned Cloud customer accounts, including account management strategies and engagement and expansion plans to ensure profitable growth within these customers.

Key Responsibilities
  • Manage the overall customer relationship in close alignment with sales.
  • Accountable for customer's overall success, including renewals, adoption of SAP Signavio's solutions, customer health, and satisfaction.
  • Develop a joint success plan based on customer's business goals.
  • Maintain strategic alignment with customer and drive goal achievement.
  • Conduct periodic customer reviews.
  • Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
  • Identify upsell opportunities.
  • Act as an interface between product management and the customer to drive product development.
  • Serve as the voice of the customer and share insights about customer use cases and issues with SAP Signavio's Product team.
  • Collaborate with Professional Services for customer enablement and deployments.
  • Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities.
Requirements
  • 5+ Years' experience in business process management or process consulting.
  • Prior experience in Customer Success Management, Technical Account Management.
  • Profound experience in large enterprise business transformations covering the implementation journey and customer value realization.
  • Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within SAP.
  • Deep understanding of SaaS Business Process Management technology or closely related.
  • Demonstrated ability to manage priorities in complex problem-solving scenarios.

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