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Virtual Customer Success Partner
hace 2 meses
We are seeking a highly skilled and experienced Virtual Customer Success Partner to join our team at SAP. As a key member of our customer success organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Engage with a large portfolio of customers across different SAP cloud solutions, providing guidance and support throughout the onboarding, adoption, and renewal phases.
- Pursue high standards of customer engagement and satisfaction, focusing on customer loyalty and retention.
- Build and leverage a network of key internal stakeholders to support customer success.
- Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
- Monitor effectiveness and syndicate best practices for digital customer engagement, improving customer onboarding, NPS, adoption, reference-ability, renewal rates, and upsells.
- 3+ years of experience in a client-facing role, ideally in Pre-Sales or Customer Success, managing relationships with global, complex organizations, and working with Cloud Business SaaS solutions.
- Previous experience working with SAP cloud SaaS solutions, such as ERP Cloud, DSC, HXM, CX, ISBN, and BTP, is a distinct advantage.
- Experience working in the IT (software) industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management, and Consulting would be an advantage.
- Commercial experience, including developing and executing account management plans.
- Experience managing high volumes of customer engagements.
- Proven ability to work with virtual/social tools to engage with customers.
- Proven experience working with diverse, cross-functional organizations, both virtually and globally.
- Motivation and flexibility to work in a high-growth organization, with the ability to learn quickly and adapt to a fast-changing environment.
- Strong orientation to teamwork and collaboration.
- Proven ability to network across SAP and other cloud delivery teams.
- Demonstrated ability to anticipate and solve problems and work across multiple tasks.
- Excellent listening, written, and oral communication skills.
- Language fluency in English, with Arabic language being a plus.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.
