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Customer Success Manager
hace 2 meses
MongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our largest global customers, ensuring their success with MongoDB's products and services.
Key Responsibilities- Develop and execute strategic plans to drive customer adoption and growth
- Collaborate with cross-functional teams, including Sales, Marketing, Support, and Product, to ensure seamless customer experiences
- Identify and mitigate risks of churn, ensuring high customer satisfaction and referenceability
- Develop and implement standard methodologies, processes, and tools to continually improve MongoDB's Customer Success Program
- Proven experience working in a Customer Success, Account Management, or similar customer-focused role
- Experience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast-paced SaaS environment
- Strong technical aptitude and ability to learn about MongoDB's products and services
- Excellent verbal and written communication skills, with the ability to present to technical and business stakeholders
- Proficiency in German language skills is required for this role
MongoDB is committed to providing a supportive and enriching culture for our employees. We offer a range of benefits, including employee affinity groups, fertility assistance, and a generous parental leave policy. We value our employees' wellbeing and want to support them along every step of their professional and personal journeys.
