Dutch Inside Sales Representative

hace 2 semanas

Zaragoza, Zaragoza, España Recruit4Work A tiempo completo

About the Role

We are seeking a highly skilled and motivated Inbound Sales Agent to join our team at Recruit4Work. As an Inbound Sales Agent, you will be responsible for catering to our valued Dutch clients, creating unforgettable experiences, and providing exceptional customer service.

Key Responsibilities

  1. Handle Incoming Calls: The primary responsibility of an Inbound Sales Agent is to handle incoming calls from customers who are interested in booking holidays, making reservations, or seeking information about our services.
  2. Provide Information and Assistance: Inbound Sales Agents need to be knowledgeable about our services, including our locations, accommodation options, recreational activities, dining options, and special offers. They provide accurate and detailed information to customers and assist them in making informed decisions.
  3. Upsell and Cross-sell: In addition to handling inquiries, Inbound Sales Agents are often tasked with upselling and cross-selling additional services or upgrades to customers. This could include offering upgrades to premium services, recommending additional activities or dining options, or suggesting add-on packages to enhance the customer's experience.
  4. Process Bookings and Reservations: Inbound Sales Agents process bookings and reservations for customers, ensuring that all necessary information is collected accurately and that the customer's preferences and requirements are met to the best of their ability.
  5. Handle Customer Concerns and Queries: In the course of their interactions with customers, Inbound Sales Agents may encounter queries, concerns, or complaints. They need to address these issues promptly and professionally, seeking resolutions that meet the customer's needs while adhering to company policies and procedures.
  6. Follow Up on Leads: In some cases, Inbound Sales Agents may be responsible for following up on leads generated through marketing campaigns or other sources. This could involve contacting prospective customers who have expressed interest in our services but have not yet made a booking, with the aim of converting them into paying customers.
  7. Maintain Records and Documentation: Inbound Sales Agents are typically required to maintain accurate records of customer interactions, including details of bookings, inquiries, complaints, and any other relevant information. This helps to ensure that customer data is properly managed and can be accessed as needed.

Requirements

  • High proficiency in Dutch (C2 level)
  • Thoroughness, autonomy, and good interpersonal skills
  • At least 1 year's successful initial sales experience
  • Known for your elocution, adaptability, stress resistance, and good oral communication skills
  • Solid commercial skills and a positive attitude
  • Dynamic, a team player, and good self-control
  • Love challenges

What We Offer

  • The chance to join a prominent industry-leading company with a dynamic and highly motivated team
  • Prospects for professional advancement and growth, bolstered by comprehensive training programs and avenues for internal promotion
  • A collaborative and adaptable work environment that fosters creativity and innovation

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