GTM Systems and Processes Specialist

hace 1 mes

Madrid, Madrid, España Make A tiempo completo

Make is a premier visual platform empowering individuals to design, construct, and automate a variety of tasks—from workflows to applications—without requiring coding expertise. Our headquarters are located in the vibrant tech center of Prague, Czech Republic, with teams distributed across various countries including the USA, UK, Germany, France, Canada, India, and Chile.

Core Mission:

As a technical lead for GTM systems within the central Business Processes and Systems department, you will collaborate closely with operations teams and business units engaged in the go-to-market strategy, as well as the analytics team. Your role will focus on designing and executing scalable, efficient, and user-friendly systems processes that support this strategy. With your expertise in CRM systems and data architecture, combined with experience in sales operations, you will ensure that process implementations are optimized for scalability and quality. You will facilitate alignment and coordination across GTM initiatives involving other Business Operations team members.

Roles & Responsibilities:
  • Design and implement technical business processes within GTM systems managed by the Business Processes and Systems team.
  • Provide technical and operational guidance to business partners during the initial phases of GTM operations process design.
  • Engage with stakeholders from business units and the GTM Strategy and Operations team to gather functional requirements for both internal and cross-departmental processes within centrally-managed GTM tools, transforming them into technical specifications for implementation.
  • Coordinate and ensure alignment and delivery of GTM-related technical initiatives involving the Business Processes & Systems team.
  • Lead a team of specialists focused on GTM systems projects and implementations, ensuring autonomous management of initiatives while reporting to the Head of Business Processes and Systems.
  • Oversee end-to-end initiatives and projects addressing cross-functional needs within the GTM motion.
  • Configure and set up centrally-managed GTM systems (such as CRM and Customer Success Tools) to meet business requirements and enhance user experience.
  • Implement scalable and maintainable technical solutions (including user interfaces, forms, and automation scenarios) to support business processes within GTM tools.
  • Prepare technical documentation and user interface guides to assist business functions in adopting the implemented technical solutions.
  • Enable end users and business partners to effectively utilize the designed and implemented technical solutions.

Requirements:

  • 5-7 years of experience in CRM or go-to-market systems implementation roles, with concurrent experience in sales operations within a SaaS environment (Salesforce experience is essential; familiarity with Hubspot or other CRMs is advantageous).
  • Admin knowledge of Custify or similar sales/success and digital tools is a plus.
  • At least 1 year of proven experience working with the Make platform.
  • Strong project management skills, with the ability to translate roadmaps into actionable plans.
  • Fluency in English.

What We Offer:

  • RSUs grant in a rapidly growing company with increasing value.
  • A diverse multinational team with 48 nationalities shaping the future of automation.
  • Medical insurance coverage.
  • Learning and development budget.
  • 25 days of vacation, plus company holidays on December 24th and 31st.
  • RSUs grant for newborn children.
  • Gym membership.
  • Meal and transportation allowances.
  • Family leave program, offering 24 weeks of paid leave for primary caregivers and 12 weeks for secondary caregivers.
  • Caregiver leave programs.

Our Values:

We Roll Together: We embrace diverse ideas to grow collectively and create impactful solutions.

Customer Impact First: We empower our customers to succeed, aiming for sustainable impact.

Game On: We are explorers at heart: play fuels our creativity, which knows no bounds.

For more insights, feel free to explore our Life at Make Instagram, Meet-up page, or YouTube channel to get a sense of our culture.

Make is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment and equal opportunity in all employment aspects. We do not tolerate unlawful discrimination or harassment of any kind. All employment decisions are made without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we adhere to affirmative action principles in accordance with applicable laws and regulations. Our differences make us stronger.

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