Key Account Manager
hace 14 horas
About the Role:
We are seeking a highly skilled Key Account Manager to join our team in the Middle East and Africa (MEA) region. As a Key Account Manager, you will be responsible for driving business development and growth opportunities through dedicated customer-centric service delivery.
Key Responsibilities:
- Monitor and analyze client feedback and performance metrics to continuously refine and improve service delivery and business strategies.
- Drive results through effective teamwork, ensuring achievement of Key Performance Indicators (KPIs).
- Lead the campaign managers team in delivering excellence in campaign promotion.
- Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer-related queries.
- Act as the primary MEA marketing contact for the commercial team and operators.
- Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization.
- Continually assess the MEA market/industry, remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions.
- Collaborate with internal teams (commercial, Product, Content) to design and implement differentiated and profitable solutions.
- Collaborate with the Data and Growth team to apply insights and analytics in driving strategic decisions and optimizing MEA business performance.
- Oversee and manage performance MEA marketing campaign strategies to maximize ROI.
- Effectively monitor and track funnel performance to identify performance improvement opportunities.
- Interpret performance data to understand opportunities for optimization across every stage of the end-to-end performance marketing delivery chain (creative optimization, journey flow enhancements, channel strategy).
- Deliver flawlessly and timely on new product and operator launches, maximizing revenue opportunities as quickly as possible.
- Clearly communicate campaign performance (including drivers) and priorities back to the executive audience.
- Ultimately be accountable for delivering on the acquisition/revenue targets set for this region (MEA).
Requirements:
- Proven track record as Key Account Manager in the VAS (Value-Added Services) sector, ideally with at least 3 years of experience.
- Excellent knowledge of the Telecom Operator landscape, especially in Vodacom market.
- Strong communication skills with a client-centric approach to solution-selling.
- Proven track record of structuring and managing complex negotiations to successful closure and execution.
- Strong analytical skills and previous experience with revenue forecasting.
- Fluent in English.
What We Offer:
- Company bonus
- Hybrid office: 13 WFH days per quarter
- Lunch restaurant vouchers
- Flat hierarchies and short decision-making paths
- Cooperation in a highly motivated, young, international team spread across 3 continents
- An attractive location in a creative and modern office in Madrid
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