Empleos actuales relacionados con Lead Technical Support Specialist - Madrid, Madrid - Palo Alto Networks
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Deliverect A tiempo completoJob Title: Technical Support SpecialistDeliverect is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they have a seamless experience with our product.Key Responsibilities:Resolve technical issues and...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoJob Title: Technical Support Specialist With ChineseJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wibit Consulting & Services. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients, communicating with them to identify project needs, and offering...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoJob Title: Technical Support Specialist With ChineseJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wibit Consulting & Services. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients, communicating with them to identify project needs, and offering...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Tillster A tiempo completoTechnical Support SpecialistAt Tillster, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.About the Role Provide technical support to customers...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Salve Consulting A tiempo completoTechnical Support Specialist (Bilingual Chinese & Spanish)We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Salve Consulting. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service to our clients across our diverse client base.Key Responsibilities:Communicate with...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Salve Consulting A tiempo completoTechnical Support Specialist (Bilingual Chinese & Spanish)We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Salve Consulting. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service to our clients across our diverse client base.Key Responsibilities:Communicate with...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Voltalia A tiempo completoTechnical Support SpecialistVoltalia is a leading company in renewable energy, and we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and sales team, ensuring the smooth operation of our PV systems.Main responsibilities:Provide...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Tillster, Inc. A tiempo completoJob Title: Technical Support SpecialistAbout the Role:As a Technical Support Specialist at Tillster, Inc., you will be responsible for providing exceptional technical support to our customers. You will be the primary point of contact for customers experiencing technical issues with our digital ordering and customer engagement solutions.Key...
-
Technical Support Specialist
hace 6 días
Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completoAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Arrow ECS. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.Key Responsibilities:Provide technical support to customers using Broadcom...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoJob Title: Technical Support Specialist With ChineseWe are seeking a highly skilled Technical Support Specialist to join our team in Madrid, Spain. As a key member of our dynamic team, you will provide top-tier technical assistance to clients, focusing on security systems.Key Responsibilities:Communicate with clients to identify project needs and deliver...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoJob Title: Technical Support Specialist With ChineseWe are seeking a highly skilled Technical Support Specialist to join our team in Madrid, Spain. As a key member of our dynamic team, you will provide top-tier technical assistance to clients, focusing on security systems.Key Responsibilities:Communicate with clients to identify project needs and deliver...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Network Scientific Ltd. A tiempo completoJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Network Scientific Ltd. The successful candidate will provide technical support and assistance with wearable cardiac technology, ensuring patients can return to their daily activities with peace of mind.Key...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Network Scientific Ltd. A tiempo completoJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Network Scientific Ltd. The successful candidate will provide technical support and assistance with wearable cardiac technology, ensuring patients can return to their daily activities with peace of mind.Key...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Recruit4Work Sl A tiempo completoAre you looking for a challenging role in the tech industry? We are seeking a Technical Support Specialist to join our team at Recruit4Work Sl in Piraeus, Greece. As a Technical Support Specialist, you will be responsible for providing excellent customer service to our clients, resolving technical issues, and answering questions related to mobile devices.Our...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completoJob DescriptionArrow Electronics, Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.Key Responsibilities:Provide 1st and 2nd line technical support to customers via email...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completoJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Arrow Electronics, Inc. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.About the Role:Provide technical support to customers via...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completoJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Arrow Electronics, Inc. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.About the Role:Provide technical support to customers via...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Tillster A tiempo completoAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Tillster. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to customers via...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Webhelp Spain A tiempo completoAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Webhelp Spain. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and solutions to customers via phone, email, or chatAnalyze and resolve...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Webhelp Spain A tiempo completoAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Webhelp Spain. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and solutions to customers via phone, email, or chatAnalyze and resolve...
Lead Technical Support Specialist
hace 2 meses
As a Senior Technical Support Engineer at Palo Alto Networks, you will play a pivotal role in delivering exceptional post-sales technical assistance to our End User Customers through various communication channels including phone, email, and web. Your responsibilities will include maintaining detailed records of support cases, documenting technical solutions, and contributing to our knowledge base. You will engage in troubleshooting customer issues and qualifying escalations while collaborating with teams across Development, Sales, Quality Assurance, and Marketing to enhance the customer experience.
Key Responsibilities- Deliver Tier 3 technical support to both customers and partners.
- Offer configurations, troubleshooting advice, and best practices to clients.
- Manage support cases to ensure timely recording, tracking, resolution, and follow-up of issues.
- Conduct fault isolation and root cause analysis for various technical challenges.
- Publish Technical Support Bulletins and contribute to the Knowledge Base.
- Review technical documentation for training materials, marketing collateral, manuals, and troubleshooting guides.
- Participate in on-call duties as needed.
- Assist in the development and documentation of threat-specific escalation processes.
- Engage in internal tool development.
- Perform due diligence in malware or exploit analysis as a Senior Engineer.
- Create and deliver threat-specific training materials for the Technical Assistance Center (TAC).
- Collaborate directly with ETAC, PanAV, DevOps, and Software Engineering to resolve customer issues.
- Conduct Technical Case Audits to identify educational opportunities.
- Outstanding written and verbal communication skills.
- Fluent in English; proficiency in other major European languages is a plus.
- Prior experience in a Technical Support environment is essential.
- Expert knowledge of the threat landscape, technologies, and techniques, including malware and exploit behaviors.
- Experience in security roles, particularly in malware response.
- Proficiency in Wireshark/TCPDump for packet capture troubleshooting, especially with HTTP/SSL/SMB.
- Familiarity with Linux operating systems.
- Understanding of Windows OS functionality, including debugging and registry editing.
- Advanced technical skills in TCP/IP, HTTP, PKI & SSL, and intrusion detection/prevention.
- High-level knowledge of regular expressions and evasion techniques, as well as URL filtering.
- Programming experience in shell, Perl, or Python is advantageous.
- Strong understanding of TCP/IP protocols.
- Hands-on experience in Routing & Switching (OSPF/BGP/VLAN/STP).
- Significant experience with Security protocols (IPSEC/SSL-VPN/NAT/GRE).
- Familiarity with Layer 7 application protocols (DNS, DHCP, FTP, HTTP/HTTPS) is a strong advantage.
- Experience with Cisco security products, Checkpoint, Juniper, or Fortinet is beneficial.
- Knowledge of Authentication Protocols (Radius/TACACS) is a plus.
- Ability to independently debug complex networks with diverse media and protocols.
The Technical Support team at Palo Alto Networks is integral to our mission and success. In this role, you will empower customer success by providing ongoing support after product purchase. Our commitment to our customers extends beyond the initial sale, adapting as threats and technologies evolve.
Your involvement will include implementing new products, transitioning from legacy systems, and addressing critical issues proactively to ensure comprehensive client support. Our focus is on identifying and resolving technical challenges while delivering the highest level of customer service in the industry.
Company CommitmentPalo Alto Networks is dedicated to fostering innovation through diverse teams. We are committed to providing reasonable accommodations for all qualified individuals with disabilities. We celebrate diversity in our workplace and ensure equal opportunity for all applicants, regardless of their background or characteristics.
