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Technical Support Agent

hace 2 meses

Barcelona, Barcelona, España Minacs A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused IT Service Desk Specialist to join our team at Minacs. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients' employees, resolving technical issues, and ensuring seamless service delivery.

Key Responsibilities
  • Provide first-line technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues using remote access tools and technical expertise
  • Monitor and manage IT requests and issues in our service management system
  • Collaborate with internal teams and external service providers to resolve complex issues
  • Stay up-to-date with technical knowledge and best practices to deliver high-quality support
Requirements
  • Proficient German language skills and advanced English skills
  • 1-2 years of experience in IT support, preferably in a large-scale environment
  • Strong technical skills, including Windows 10, Office 365, and MS Teams
  • Excellent problem-solving skills and analytical mindset
  • Familiarity with ITSM ticket systems and ITIL V4 processes
  • Customer-focused and service-oriented approach
What We Offer
  • Full-time permanent contract with flexible working hours
  • Competitive salary and bonus opportunities
  • Opportunity to work remotely from anywhere in Spain
  • Comprehensive training and career development programs
  • Collaborative and dynamic work environment