Client Relationship Manager
hace 1 mes
About Us At Booking, we aim to empower everyone to explore the world. Our products, partnerships, and dedicated team are how we achieve this mission. There is a vast array of opportunities out there, and we consolidate them all in one accessible platform.
Are you someone who enjoys taking charge and managing your own business portfolio? Do you excel at fostering positive relationships? Can you assist Booking's partners in expanding their business through insightful analysis, growth strategies, and innovative products and services? If you answered 'yes', you may possess the drive to become our next Client Relationship Manager, joining our exceptional Partner Services team in Barcelona.
Role Overview:
In this position, you will support the Local Partner Services team in Barcelona. Your responsibilities will include advising and consulting accommodation partners on their business performance, market opportunities, and industry trends. You will empower partners to effectively utilize Booking's systems, tools, and products to enhance their performance on our platform and deliver an outstanding experience for our customers.
Key Responsibilities:
- Engage proactively with partners in your region via phone and internal messaging to support their business development, including market visits to your assigned portfolio.
- Manage a portfolio of partners, serving as their primary contact, addressing inquiries, and following up as necessary while evaluating local market characteristics, trends, and drivers.
- Maintain strong relationships with accommodation partners through regular performance calls and communications to ensure they provide Booking's customers with optimal availability and competitive pricing.
- Develop a thorough understanding of Booking's products to effectively communicate their benefits and usage to partners.
- Identify opportunities for partners that will enhance Booking's business by leveraging internal segmentation for prioritization.
- Assist in identifying new potential partner leads and facilitate their follow-up.
- Address customer service issues related to your portfolio and resolve them efficiently for the benefit of the business, partner, and customer.
- Support the organization of events, such as workshops and webinars, for partners, and participate in partner events for your portfolio.
Qualifications and Requirements:
- Significant experience in account management, sales, or business development.
- Proficient in both spoken and written English and Spanish.
- Experience or affinity with the e-commerce and/or travel industry.
- Proactive, responsible, and capable of working independently.
- Strong analytical skills with attention to detail.
- A collaborative team player who is self-motivated, adaptable, and open to change.
- Valid driver's license.
- Willingness to travel up to 50% within the designated area.
Benefits & Perks:
- Annual paid time off and a generous leave policy, including parental, bereavement, and care leave.
- Hybrid working arrangements, including flexible work options, ergonomic support, and up to 20 days per year working from abroad.
- Discounts and wallet credits for our products, along with friends and family discount vouchers.
- Free access to online learning platforms and development programs.
- Global Employee Assistance Program and complimentary Headspace membership.
Commitment to Diversity, Equity, and Inclusion:
- Our mission to facilitate global experiences is directly linked to our commitment to Diversity, Equity, and Inclusion (DEI). DEI has been a fundamental aspect of our company culture since our inception, reflecting the diverse backgrounds of our employees.
- As our Chief People Officer states, "At Booking, the diversity of our team not only creates an exceptional workplace but also enhances the travel experience for everyone."
Career Development Opportunities:
- Bi-annual performance reviews, a company-wide mentoring program, and numerous internal growth opportunities.
- Unlimited access to various online learning platforms.
Application Process:
- Interested candidates should apply with a resume and cover letter in English.
- The recruitment process will consist of a phone discussion with a recruiter, a competency-based interview, and a business case interview.
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check as permitted by applicable law. This may include verification of employment history, education, and other relevant information to assess your qualifications for the position.
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