Customer Support Internship

hace 3 semanas

Madrid, Madrid, España Spotahome A tiempo completo

About Spotahome

Spotahome is a global online platform that provides verified rental accommodations across numerous European cities and aims for worldwide expansion. Founded in 2014 by four friends, Spotahome seeks to transform the conventional real estate market by digitizing the rental process.

Our mission is to simplify renting by enabling individuals to secure properties entirely online, ensuring that every listing is authentic and precise. We uniquely employ Homecheckers to create videos, floor plans, and photographs for nearly 100,000 properties throughout Europe.

To date, we have assisted over 150,000 renters in finding their ideal homes, eliminating the need for traditional viewings and streamlining the rental experience.

We are supported by esteemed international investors from Silicon Valley, the UK, and Spain, having raised over 80 million to date.

Why Choose Spotahome?

Flexible Remote Work: We trust our team and focus on achieving goals.

Paid Internship: 700 euros gross per month for a duration of four months.

Learning Opportunity: A dedicated mentor will guide you in the Operations and Customer Experience sectors.

Collaborative Environment: Work alongside talented and supportive colleagues.

International Team: Join a diverse workforce with over 16 nationalities.

No Bureaucracy: Experience a positive atmosphere that fosters your best work.

Internship Overview

Spotahome is in search of a Customer Experience Intern to join our Operations team. We are looking for a proactive individual who takes ownership of their responsibilities and contributes to team objectives. This role will assist our Customer Experience agents in enhancing every aspect of the customer journey.

As part of a supportive and collaborative team, you will gain insights into the Customer Journey process and learn how to deliver exceptional experiences to both potential and existing customers.

You will also explore the PropTech industry, utilize various IT tools and ticketing systems, and acquire valuable experience in a dynamic, friendly, and collaborative culture where teamwork is paramount.

Key Responsibilities

  • Assist the Customer Experience team by communicating with tenants via email and phone, and monitor booking statuses and invoicing.
  • Support the team in analyzing customer success by collecting insights on the customer journey to resolve issues and encourage user retention.
  • Develop skills in client experience and dispute resolution.
  • Learn to navigate CRMs and ticketing systems and apply them to our customer experience processes.
  • Gain knowledge about the PropTech sector across our key markets and at an international level.

Desired Qualifications

  • Proficient in English; additional languages are advantageous.
  • Strong communication skills with a proactive and positive mindset.
  • Interest in technology, real estate, and the travel industry.
  • Excellent organizational skills and ability to manage multiple tasks.
  • Eagerness to learn and adapt in a startup environment.
  • Must be able to sign an internship agreement with your educational institution.

Learning Outcomes

  • Understand the PropTech industry across our core markets and internationally.
  • Gain experience in the Customer Journey process and work with various IT tools and ticketing systems.
  • Receive strong support and onboarding, gaining insights into working within a globally recognized startup.
  • Additional training in Reporting and Analytics.
  • Numerous opportunities for growth and learning.

Diversity Commitment

At Spotahome, we are dedicated to fostering an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. We welcome everyone and do not discriminate based on any protected characteristic, including race, religion, gender, age, sexual orientation, marital status, or disability. We strive to ensure that everyone can present their best selves during our interview process, so please inform us of any adjustments we can make to enhance inclusivity.

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