Reservations Supervisor

hace 2 días


Barcelona, Barcelona, España Accor A tiempo completo

About the Role

We are seeking an experienced Reservations Supervisor to join our team at Accor. As a key member of our pre-opening team, you will provide support and guidance to the reservations team on a day-to-day basis.

Key Responsibilities

  1. Revenue Analysis and Strategy
  • Support the Director of Revenue Management in analyzing competitive sets, price positioning, and future market need periods.
  • Develop and execute market-wide strategy and promotion implementation.
Reservations Operations
  • Ensure that the hotel sales strategies are effectively implemented in the systems.
  • Handle all requests for guest room reservations, changes, and cancellations in accordance with established guidelines.
  • Follow up on any possible fraudulent reservation that may impact revenue performance.
Quality Control and Assurance
  • Ensure reservation accuracy (segment, channel, routings, traces, etc.).
  • Handle no shows and control non-guaranteed reservations.
Distribution Channel Management
  • Ensure that all distribution channels effectively support the hotel and maintain rate parity.
Market Intelligence and Communication
  • Monitor the daily online pricing to ensure it is in line with pricing strategy, maximizing revenue.
  • Monitor market and competitor developments.
  • Ensure communication with other departments, especially Credit, Sales, Concierge, and Front Desk, is maintained.
Team Leadership and Development
  • Assist in managing and leading the daily operations of the Reservations Department and support the Reservations team in achieving departmental objectives.
  • Manage the upsell program for the reservations and front desk department.
  • Train other team members as required, provide feedback, review processes, and monitor results.

Requirements

  1. Education and Experience
  • Bachelor's degree in hospitality or related field.
  • 2 years experience in Revenue / Reservations.
Skills and Abilities
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.


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