Reservations Supervisor
hace 2 días
About the Role
We are seeking an experienced Reservations Supervisor to join our team at Accor. As a key member of our pre-opening team, you will provide support and guidance to the reservations team on a day-to-day basis.
Key Responsibilities
- Revenue Analysis and Strategy
- Support the Director of Revenue Management in analyzing competitive sets, price positioning, and future market need periods.
- Develop and execute market-wide strategy and promotion implementation.
- Ensure that the hotel sales strategies are effectively implemented in the systems.
- Handle all requests for guest room reservations, changes, and cancellations in accordance with established guidelines.
- Follow up on any possible fraudulent reservation that may impact revenue performance.
- Ensure reservation accuracy (segment, channel, routings, traces, etc.).
- Handle no shows and control non-guaranteed reservations.
- Ensure that all distribution channels effectively support the hotel and maintain rate parity.
- Monitor the daily online pricing to ensure it is in line with pricing strategy, maximizing revenue.
- Monitor market and competitor developments.
- Ensure communication with other departments, especially Credit, Sales, Concierge, and Front Desk, is maintained.
- Assist in managing and leading the daily operations of the Reservations Department and support the Reservations team in achieving departmental objectives.
- Manage the upsell program for the reservations and front desk department.
- Train other team members as required, provide feedback, review processes, and monitor results.
Requirements
- Education and Experience
- Bachelor's degree in hospitality or related field.
- 2 years experience in Revenue / Reservations.
- Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
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