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Front Desk Supervisor
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Importante Empresa. As a key member of our Guest Services team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our property.
Responsibilities:
- Assist staff with expediting problem payments and resolving guest-related issues.
- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing and activating room keys.
- Manage all payment types, including room charges, cash, checks, debit, and credit.
- Set up accurate accounts for each guest upon check-in, including tracking incidentals and comp.
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when necessary.
- Block rooms in the computer and identify designated requirements and requests.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Review shift logs and document pertinent information in logbooks.
- Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications.
- Follow all company policies and procedures and maintain confidentiality of proprietary information.
- Anticipate and address guests' service needs and develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a front desk or guest services role preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
