Cluster Assistant Reservations Manager

hace 1 mes


Barcelona, España Accor Hotels A tiempo completo

Company Description#BeLimitlessWe are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo
#BELIMITLESSJob DescriptionRole Overview Purpose: To maximize Hotel revenue by identifying and accurately recording guest needs and special requests, and conducting continuous training for the Reservations team.
Aiming to ensure guest satisfaction achieves the minimum required standard of 90% satisfaction.QualificationsSummary of Responsibilities:To supervise and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations Department receives an optimum level of services and care at all times.To ensure restaurant reservations operation is smooth.To ensure that the rate information in the PMS is accurate and current at all times.To assist the Reservation Manager with reviewing and updating the room availability calendar in the PMS.To check if the SOPs are updated on a regular basis, make changes whenever necessary, and keep updated hardcopies available for all team members.To assist in the absence of the reservation manager with controlling availability and maintaining rates for the GDS system.To monitor overflow telephone calls to the Reservations Office, incoming telephone traffic and business trends, and prepare work schedules for Reservations staff to ensure optimum coverage of the Reservations at all times.To ensure payroll is completed on a monthly basis.To handle the rostering of the team on a weekly basis and manage annual leave with the Reservation manager.To ensure LQA and Forbes standards are met at all times.To arrange, co-ordinate and chair weekly departmental briefings on a daily basis.Assist Reservation Supervisor with the training of all new joiners and existing agents.To assist the Reservation Manager in the recruitment of staff for the Reservations Department.To ensure arrival checks are complete on a daily basis for the same day and the next.To ensure that reservations made a day before are checked on a daily basis.To assist supervisor with month-end commission, check for OTAs and Fastcom.To load commission and monitor commission in Fastcom.To update and check account profiles on a regular basis in order to maintain a healthy database.To ensure that all reservation requests received by internet, fax or letter are replied to within 12 hours of receipt.To review all incoming correspondence and distribute to the reservation staff for action.To assist the Team Leader/Sales Agents in their duties as required.To ensure that the Reservations team is aware of all promotional rates and packages.To prepare and distribute reservations and statistical reports.To supervise the issue of visas for the hotel's guests by the hotel's Immigration Officer.To advise the Front Office Manager/Rooms Division Director of reservation requests received from VIP guests, embassy, consular or diplomatic missions, or any reservations received with extraordinary requests.Handling of all guest complaints in a professional manner.Regular block checks for accurate rates and market segments.Creation of rates codes in PMS correctly.Logging of tickets for any IT-related issues for the team.Additional InformationQualifications:5 years' experience in Reservations.Comprehension of technical and managerial applications of Reservation systems including Opera and Delphi.TARS applications knowledge is a plus.Experience in FB outlet reservations is a plus.Comprehension of the reservation sales process.Understanding of group sales process and group sales demands.Understanding of sales process and transient demand.Strategic approach towards maximizing room revenue.Able to develop and implement effective plans to maximize market room revenue.Able to develop and deliver training to reservation agents.Able to develop and deliver effective presentations.Ensure that all hotels strategies conform to Brand Philosophies and company future goals.Fluent in English; Arabic language is a plus.Excellent interpersonal skills.Previous experience in the Middle East is a plus.Previous experience in luxury hotel/resort.Strong leadership, ability to train and motivate team.Highly interactive and people-friendly attitude.Should be proficient in MS-Office, Opera-PMS.Fluency and business-level communication skills in English.Experience in handling OTA, Ecommerce platform.Excellent telephone presentation, sales skills and ability to upsell is a plus.Passion for customer service.
#J-18808-Ljbffr



  • Barcelona, España Accor Hotels A tiempo completo

    .Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...


  • Barcelona, España Accor Hotels A tiempo completo

    Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...


  • Barcelona, España Accor Hotels A tiempo completo

    Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...


  • Barcelona, España Accor Hotels A tiempo completo

    Company DescriptionSLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.A...


  • Barcelona, España Accor Hotels A tiempo completo

    .Company DescriptionSLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.A...


  • Barcelona, España Accor Hotels A tiempo completo

    Company Description SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.A...

  • Reservations Manager

    hace 5 meses


    Barcelona, España Hilton A tiempo completo

    Reservations Manager A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The...

  • Reservations Manager

    hace 5 meses


    Barcelona, España Hilton A tiempo completo

    A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. **What will I be doing?** As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager...


  • Barcelona, España Melia Hotels International A tiempo completo

    "El mundo es tuyo con Meliá"Unirse a Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia.Significa saber que has comenzado uno de los viajes más emocionantes de tu...


  • Barcelona, España Apollo Tyres A tiempo completo

    Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands - Apollo and Vredestein, and its products are available in over 100 countries through a vast network of...


  • Barcelona, España Radisson Blu A tiempo completo

    Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries.The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can!service ethos.People are at the core of our business success and future.Our people are true...


  • Barcelona, Barcelona, España Marriott International A tiempo completo

    Job SummaryAs a Reservations Sales Manager at Marriott International, you will be responsible for driving revenue growth and customer loyalty through effective sales and marketing strategies. This role requires a strong understanding of the hospitality industry and the ability to analyze market trends to maximize revenue opportunities.Key...


  • Barcelona, Barcelona, España Marriott International A tiempo completo

    Job SummaryAs a Reservations Sales Manager at Marriott International, you will be responsible for driving revenue growth and customer loyalty through effective sales and marketing strategies. This role requires a strong understanding of the hospitality industry and the ability to analyze market trends to maximize revenue opportunities.Key...

  • Reservations Manager

    hace 3 semanas


    Barcelona, España Marriott International A tiempo completo

    .Reservations Manager - The Madrid EDITION - (GQ983) Location: Barcelona, CataloniaJOB SUMMARY: Responsible for soliciting and managing reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and...

  • Reservations Manager

    hace 1 semana


    Barcelona, España Marriott International A tiempo completo

    .Reservations Manager - The Madrid EDITION - (GQ983)Location: Barcelona, CataloniaJOB SUMMARY: Responsible for soliciting and managing reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team...


  • Barcelona, España Melia Hotels International A tiempo completo

    "El mundo es tuyo con Meliá"Unirse a Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia.Significa saber que has comenzado uno de los viajes más emocionantes de tu...


  • Barcelona, Barcelona, España Barceló Group A tiempo completo

    {"h3":{"text":"Sales and Marketing Opportunities at Barceló Group"}},At Barceló Group, we are seeking a highly skilled Sales Cluster Executive to join our team. As a key member of our sales team, you will be responsible for managing reservations, providing exceptional customer service, and driving sales growth.**Key Responsibilities:*** Manage...


  • Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:Reference Code: 100339**Assistant Boutique Manager - Outlet La Roca Village**:- Barcelona, CT, ES- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture,...

  • Reservations Manager

    hace 1 semana


    Barcelona, Barcelona, España Marriott International A tiempo completo

    Job SummaryAs a Reservations Manager at Marriott International, you will be responsible for driving revenue growth and maximizing sales opportunities. This role requires a strong understanding of the market, including competitors' strengths and weaknesses, economic trends, and supply and demand.Key ResponsibilitiesIdentify and pursue new reservations sales...

  • Reservations Manager

    hace 7 días


    Barcelona, Barcelona, España Marriott International A tiempo completo

    Job SummaryAs a Reservations Manager at Marriott International, you will be responsible for driving revenue growth and maximizing sales opportunities. This role requires a strong understanding of the market, including competitors' strengths and weaknesses, economic trends, and supply and demand.Key ResponsibilitiesIdentify and pursue new reservations sales...