Accommodation Supervisor

hace 1 semana


Barcelona, Barcelona, España Reconocida empresa A tiempo completo
Job Description

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Reconocida empresa. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  1. Front Desk Management: Oversee the daily operations of the front desk, ensuring that all tasks are completed efficiently and effectively.
  2. Guest Services: Provide warm and welcoming service to our guests, responding to their needs and resolving any issues that may arise.
  3. Team Leadership: Train, supervise, and support front desk staff, including receptionists and bellboys, to ensure that they are equipped to provide excellent service.
  4. Shift Scheduling: Schedule shifts to ensure that the front desk is adequately staffed at all times.
  5. Customer Service: Ensure that all customer interactions are handled professionally and efficiently, resolving any issues that may arise.
  6. Complaint Resolution: Handle customer complaints in a fair and professional manner, ensuring that the issue is resolved to the customer's satisfaction.
  7. Emergency Procedures: Develop and implement emergency procedures to ensure that the front desk is prepared to handle any situation that may arise.
  8. Policy Implementation: Ensure that all company policies and procedures are implemented and enforced at the front desk.
  9. Record Keeping: Maintain accurate records of guest interactions, including check-in and check-out information.
Requirements
  1. Work Experience: A minimum of 2 years' experience in a front office or customer service role.
  2. Hotel Reservations Software: Experience with hotel reservations software and the ability to learn new systems quickly.
  3. Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with guests and staff.
  4. Language Skills: Fluency in English and Spanish, with the ability to communicate effectively with guests and staff.
  5. Teamwork: A strong team player with the ability to work collaboratively with other departments to achieve common goals.

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