Business-to-Business Service Representative

hace 4 semanas

Barcelona, Barcelona, España Dow Jones A tiempo completo

Job Overview

The mission of the Dow Jones Customer Service (DJCS) team is to deliver exceptional service to our clients while ensuring a positive experience for our employees.

Our dedicated team is committed to providing meaningful interactions by assisting clients in accessing the reliable news and business insights offered by our esteemed brands, including The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. We pride ourselves on being a cooperative unit, striving for excellence in every customer engagement.

Position Title: Customer Service Associate - B2B

Location: Barcelona (EMEA)

Reporting To: Customer Service Supervisor

Role Summary:

This role is part of the Customer Service Team, reporting directly to the Customer Service Supervisor. We are seeking a Customer Service Associate who is passionate about assisting others and possesses a proactive mindset. This position offers a career opportunity with a recognized leader in global news and business information. Please be aware that this role may require working on select weekends and public holidays.

Key Responsibilities:

  • Deliver high-quality support via telephone, email, and web chat for the Dow Jones suite of B2B products, including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.
  • Address global customer inquiries related to content/data, product navigation, billing/account management, and more.
  • Provide professional-level assistance to retain Dow Jones clients and enhance customer loyalty.
  • Demonstrate strong multitasking abilities, prioritize effectively, and proactively resolve customer inquiries while consistently delivering superior customer service.
  • Ensure adherence to all relevant procedures from initiation to resolution.
  • Meet all key performance indicators and service level agreements.
  • Actively pursue opportunities for self-improvement and engage in training for new products and procedures.
  • Collaborate with other Dow Jones departments to ensure efficient and accurate handling of escalated issues.

Qualifications:

Required:

  • Fluency in German and English, both written and verbal, within a corporate setting (most customer interactions are conducted in English).
  • Strong commitment to customer satisfaction with the ability to build and nurture relationships to identify issues, assess needs, and provide solutions.
  • Ability to listen, empathize, and manage challenging customer inquiries in a professional and courteous manner.
  • Maintain a positive demeanor in a fast-paced and often demanding environment.
  • Quickly grasp new technical systems and applications.
  • Attention to detail with the ability to multitask, prioritize, and meet deadlines.
  • Ability to adhere to extensive procedural guidelines and demonstrate resourcefulness when investigating complex customer inquiries.
  • A positive attitude towards change and a flexible approach to teamwork.

Preferred:

  • Experience in a contact center or customer service environment.

Desired:

  • Familiarity with Salesforce is advantageous.
  • Aspirations for career growth within the company.
  • A college degree is preferred.
  • Previous research experience is desirable.
  • Proficiency in additional languages such as French, Russian, Spanish, or Japanese is a plus (in addition to the primary language applied for).

Our Benefits:

  • Comprehensive Healthcare Plans
  • Paid Time Off
  • Retirement Plans
  • Comprehensive Insurance Plans
  • Family Care Benefits
  • Subscription Discounts
  • Employee Referral Program

Dow Jones is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and interview process.

Business Area: Dow Jones - Customer Service

Job Category: Customer Service & Contact Center Operations

Union Status: Non-Union role

Since its inception, Dow Jones has continually sought innovative ways to deliver information to leading business entities worldwide. With a legacy of accuracy, depth, and innovation, Dow Jones remains a modern gateway to intelligence, providing advanced data feeds, integrated solutions, expert research, award-winning journalism, and customizable delivery systems to meet the needs of our customers.

  • Dutch Business Development Representative

    hace 2 días

    Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

    About Teleperformance SpainTeleperformance Spain is a leading provider of customer experience management and contact centre business process outsourcing solutions. With over 4,700 employees in 10 sites, we are committed to delivering exceptional service to our clients across various industries.Job SummaryWe are seeking a highly skilled Business Developer...

  • Dutch Business Development Representative

    hace 2 días

    Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

    About Teleperformance SpainTeleperformance Spain is a leading provider of customer experience management and contact centre business process outsourcing solutions. With over 4,700 employees in 10 sites, we are committed to delivering exceptional service to our clients across various industries.Job SummaryWe are seeking a highly skilled Business Developer...

  • Business Development Representative

    hace 5 días

    Barcelona, Barcelona, España Toptalent A tiempo completo

    About the Role:We are seeking a highly motivated and experienced Business Development Representative to join our team at Toptalent. As a Business Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and driving sales growth.Key Responsibilities:Achieve...

  • Business Development Representative

    hace 6 días

    Barcelona, Barcelona, España Toptalent A tiempo completo

    About the Role:We are seeking a highly motivated and experienced Business Development Representative to join our team at Toptalent. As a Business Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and driving sales growth.Key Responsibilities:Achieve...

  • Swedish Business Development Representative

    hace 6 días

    Barcelona, Barcelona, España Teleperformance A tiempo completo

    About the RoleTeleperformance is seeking a highly skilled Business Development Representative to join our team in Barcelona. As a Business Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and driving sales growth.Key ResponsibilitiesAchieve sales...

  • Swedish Business Development Representative

    hace 7 días

    Barcelona, Barcelona, España Teleperformance A tiempo completo

    About the RoleTeleperformance is seeking a highly skilled Business Development Representative to join our team in Barcelona. As a Business Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and driving sales growth.Key ResponsibilitiesAchieve sales...

  • Business Development Representative

    hace 3 horas

    Barcelona, Barcelona, España Page Personnel A tiempo completo

    Job DescriptionPage Personnel is seeking a highly motivated and results-driven Business Development Representative to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities within our existing customer base.Key Responsibilities:Research and Identify Sales Opportunities: Utilize your...

  • Business Development Representative

    hace 6 minutos

    Barcelona, Barcelona, España Page Personnel A tiempo completo

    Job DescriptionPage Personnel is seeking a highly motivated and results-driven Business Development Representative to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities within our existing customer base.Key Responsibilities:Research and Identify Sales Opportunities: Utilize your...

  • Business Development Representative

    hace 6 días

    Barcelona, Barcelona, España Teleperformance A tiempo completo

    About the RoleTeleperformance is seeking a highly skilled Business Development Representative to join our team. As a Business Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and driving sales growth.Key ResponsibilitiesDevelop and execute sales...

  • Business Development Representative

    hace 5 días

    Barcelona, Barcelona, España Teleperformance A tiempo completo

    About the RoleTeleperformance is seeking a highly skilled Business Development Representative to join our team. As a Business Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and driving sales growth.Key ResponsibilitiesDevelop and execute sales...

  • CRM Product Owner

    hace 7 días

    Barcelona, Barcelona, España IESE Business School A tiempo completo

    About the RoleIESE Business School is seeking a highly skilled Product Owner to lead the development and implementation of our CRM platform and its satellites. As a key member of our Business Intelligence team, you will be responsible for defining the long-term vision for our CRM and ensuring it meets the needs of our users.Main ResponsibilitiesStrategy and...

  • CRM Product Owner

    hace 1 semana

    Barcelona, Barcelona, España IESE Business School A tiempo completo

    About the RoleIESE Business School is seeking a highly skilled Product Owner to lead the development and implementation of our CRM platform and its satellites. As a key member of our Business Intelligence team, you will be responsible for defining the long-term vision for our CRM and ensuring it meets the needs of our users.Main ResponsibilitiesStrategy and...

  • Business Development Representative

    hace 6 horas

    Barcelona, Barcelona, España Kantox A tiempo completo

    {"title": "Business Development Representative", "content": "About the RoleWe are seeking a highly motivated and results-driven Business Development Representative to join our dynamic Sales team at Kantox. As a key member of our organization, you will play a crucial role in driving business growth and expanding our customer base.Key ResponsibilitiesDevelop...

  • Business Development Representative

    hace 3 horas

    Barcelona, Barcelona, España Kantox A tiempo completo

    {"title": "Business Development Representative", "content": "About the RoleWe are seeking a highly motivated and results-driven Business Development Representative to join our dynamic Sales team at Kantox. As a key member of our organization, you will play a crucial role in driving business growth and expanding our customer base.Key ResponsibilitiesDevelop...

  • Business Development Representative

    hace 5 días

    Barcelona, Barcelona, España Queer Destinations A tiempo completo

    About the RoleWe are seeking a highly motivated and ambitious Business Development Representative to join our Queer Destinations Europe team. As a key member of our sales team, you will be responsible for driving new business growth through strategic outreach and relationship-building.Key ResponsibilitiesIdentify and Pursue New Business Opportunities:...

  • Business Development Representative

    hace 6 días

    Barcelona, Barcelona, España Queer Destinations A tiempo completo

    About the RoleWe are seeking a highly motivated and ambitious Business Development Representative to join our Queer Destinations Europe team. As a key member of our sales team, you will be responsible for driving new business growth through strategic outreach and relationship-building.Key ResponsibilitiesIdentify and Pursue New Business Opportunities:...

  • Business Development Representative

    hace 4 días

    Barcelona, Barcelona, España Travelperk A tiempo completo

    Job SummaryWe are seeking a highly motivated and results-driven Business Development Representative to join our team at TravelPerk. As a Business Development Representative, you will play a crucial role in driving sales growth and expanding our customer base.Key ResponsibilitiesDevelop and execute targeted outreach campaigns to identify and qualify new...

  • Business Development Representative

    hace 5 días

    Barcelona, Barcelona, España Travelperk A tiempo completo

    Job SummaryWe are seeking a highly motivated and results-driven Business Development Representative to join our team at TravelPerk. As a Business Development Representative, you will play a crucial role in driving sales growth and expanding our customer base.Key ResponsibilitiesDevelop and execute targeted outreach campaigns to identify and qualify new...

  • CRM Product Owner

    hace 7 días

    Barcelona, Barcelona, España IESE Business School A tiempo completo

    About IESE Business SchoolIESE Business School is a leading international graduate business school that values innovation and excellence in education. As a key player in the business world, we are seeking a highly skilled Product Owner to join our team and drive the success of our CRM platform.Main ResponsibilitiesStrategic Vision: Develop and execute a...

  • CRM Product Owner

    hace 1 semana

    Barcelona, Barcelona, España IESE Business School A tiempo completo

    About IESE Business SchoolIESE Business School is a leading international graduate business school that values innovation and excellence in education. As a key player in the business world, we are seeking a highly skilled Product Owner to join our team and drive the success of our CRM platform.Main ResponsibilitiesStrategic Vision: Develop and execute a...