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CRM Product Owner
hace 2 meses
About IESE Business School
IESE Business School is a leading international graduate business school that values innovation and excellence in education. As a key player in the business world, we are seeking a highly skilled Product Owner to join our team and drive the success of our CRM platform.
Main Responsibilities
- Strategic Vision: Develop and execute a long-term strategy for our CRM platform, ensuring it aligns with our business goals and objectives.
- Stakeholder Engagement: Collaborate with internal stakeholders to understand their needs and requirements, and ensure the platform meets their expectations.
- Product Management: Manage the product backlog, prioritizing features and functionalities based on user feedback and business needs.
- Incident Resolution: Work closely with the maintenance team to resolve incidents and ensure the platform is running smoothly.
- Project Leadership: Lead cross-functional teams to translate business needs into technical specifications and drive project delivery.
- Technology Innovation: Collaborate with IT representatives to identify and implement the best technology solutions for our CRM platform.
- Reporting: Provide regular updates to the Business Intelligence Director on platform performance and progress.
Key Requirements
- Proven experience in product ownership and management
- Strong understanding of CRM platforms and their applications
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
