CRM Product Manager

hace 2 días


Barcelona, Barcelona, España IESE Business School A tiempo completo

Job Opportunity at IESE Business School

Mission and Proposal:

IESE Business School, a leading international graduate business school, is seeking a Product Owner to oversee its CRM platform and its satellites, reporting directly to the Business Intelligence Director.

The CRM platform, powered by Salesforce, is a critical tool for the institution, with over 320 users across various departments. As we transition to a Data Driven Organization, the CRM platform plays a key role in driving business decisions.

Main Responsibilities:

  • Strategy: Define the long-term vision for the CRM platform and its satellites, collaborating with partners to execute multiple projects and ensuring the platform meets user needs.
  • Management: Prioritize the product backlog based on user feedback and risks, work with the maintenance team to resolve incidents, and lead the project team in translating business needs to technical specifications.
  • Projects and Innovation: Collaborate with IT Division representatives to determine the best technology and implementation options for projects.
  • Reporting: Directly report to the Business Intelligence Director.

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