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Group CRM Product Manager

hace 2 meses

Barcelona, Barcelona, España Page Personnel A tiempo completo
About the Role

We are seeking a seasoned CRM Marketeer with Product Management experience to provide maternity cover for an existing role - Group Head of CRM Product Development. This is a unique opportunity to support the delivery of our global CRM Product Roadmap across all our growth pillars within the group.

Key Responsibilities:
  1. CRM Product Roadmap Delivery: Lead the end-to-end delivery of the CRM Marketing product roadmap, ensuring alignment with strategic goals and business needs.
  2. Continuous Product Improvement: Continuously seek opportunities for product enhancements throughout the product lifecycle using agile methodologies such as workshops, user testing, and feedback loops.
  3. Stakeholder Engagement: Communicate with stakeholders to understand business objectives, ensuring these insights are integrated into the product roadmap.
  4. User Story Management: Collaborate with key stakeholders to review, validate, and sign off on user stories for sprint allocation, ensuring clarity and alignment with business priorities.
  5. Requirement Gathering: Collect and prioritise product requirements from internal teams.
  6. Dependency Mapping: Clearly outline dependencies to facilitate smooth delivery and mitigate risks.
  7. Backlog Prioritisation: Support the prioritisation of backlog items in line with the overall product strategy and business objectives.
  8. Sprint Preparation: Ensure development teams have comprehensive user stories, acceptance criteria, and requirements, and that they understand the desired outcomes of their work.
  9. Sprint Execution and Review: Contribute to the planning, execution, and review of each sprint, ensuring continuous improvement and delivery of high-quality features.
  10. Process Refinement: Work with the development team to refine and enhance the development process, promoting efficiency and agility.
  11. Product Progress Monitoring: Inspect, monitor, and evaluate product progress throughout each iteration, making data-driven decisions to guide the development process.
  12. Defect Analysis and Resolution: Analyse defects to assess business impact, prioritise resolution, and work with support teams to ensure timely fixes. Support defect reporting, escalation, and resolution processes for all CRM marketing-related issues, ensuring minimal impact on business operations.
  13. Stakeholder Communication: Effectively communicate with and secure buy-in from a wide range of stakeholders, including executives, directors, and team members across product, data, marketing, and operations.
  14. Primary Development Contact: Serve as the primary point of contact for development teams and internal stakeholders regarding CRM marketing product development, from inception through to post-launch activities and support.
  15. Documentation Management: Create and maintain comprehensive internal and customer-facing technical product and training documentation.
  16. Team Development: Provide individual coaching and talent development to grow expertise within the team, embedding a culture of continuous learning and improvement.
  17. Issue Ownership and Troubleshooting: Take ownership of troubleshooting issues, identifying, and recommending solutions to the wider team, and ensuring effective resolution of CRM marketing defects.
Requirements:
  1. Experience in a very multinational environment (+40 nationalities in the SSC)

We offer a competitive compensation and benefits package in Barcelona, various well-being activity options, and the opportunity to work with a leading recruitment agency in the industry.