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Sales Director MICE

hace 2 meses

Benalmádena, Málaga, España Accor A tiempo completo
Job Title: Assistant Director of Sales MICE

Join Accor as an Assistant Director of Sales MICE and take on a pivotal role within our in-house sales team. As a brand ambassador, you will collaborate closely with our GSOs network, Convention Bureau, and local administration to achieve our targets in the group segment.

Key Responsibilities:
  • Develop strong, mutually beneficial relationships with MICE companies to meet group room revenue targets aligned with our S&M budget.
  • Keep a positive representation of our hotel's image to both existing and prospective clientele.
  • Maintain a good understanding of our hotel's offerings, rates, and promotions, actively promoting our services and amenities.
  • Identify peak demand periods and implement strategic offers targeted at specific markets.
  • Oversee sales generated from MICE accounts, encompassing both room bookings and banqueting events.
  • Keep an active follow-up on leads.
  • Conduct site visits, FAM trips, as needed to meet business objectives and proactive targets.
  • Attend trade shows, exhibitions, and Sales Salls to expand our network and enhance brand visibility.
  • Assist in developing sales action plans, organising sales meetings, and designing special group packages.
  • Maintain accurate administrative records, including sales call schedules and reports, ensuring timely submission.
  • Keep our CRM system updated to facilitate sales activity reporting.
  • Collaborate with the Revenue Manager in forecasting room and catering revenues.
  • Thoroughly qualify each group business opportunity, ensuring prompt response to inquiries (24 hours) and maintaining an accurate group pipeline.
  • Follow up lost or rejected business opportunities, providing valuable insights for improvement.
  • Manage group proposals and contracts, ensuring seamless handover post-signing.
  • Coordinate with relevant departments to ensure all groups and events are efficiently executed, including timely distribution of resumes and BEOs.
  • Contribute to departmental and hotel standard operating procedures (SOPs).
  • Proactively seek out new sales opportunities and cultivate relationships with potential clients and partners.
  • Support the Credit Department in addressing outstanding account balances in a timely manner.
  • Foster positive relationships with regional Accor GSOs and other industry partners, such as convention bureaus and local administrations.
  • Mentor and share knowledge with the group sales team, mastering their professional development.
  • Exceed internal and external guest expectations by consistently delivering exceptional service.
  • Take a proactive approach with the CRM tools and manage assigned portfolios effectively.
  • Facilitate cross-departmental communication and address guest feedback promptly, particularly during weekly BEOs meetings.
Requirements:
  • A minimum of 4 years of experience in the MICE segment within the luxury market in Spain.
  • Fluent proficiency in both Spanish and English is essential.
  • Knowledge of accounting and strong analytical capabilities.
  • Proficient in prospecting and contract negotiation.
  • Exceptional interpersonal skills and a customer-centric approach.
  • Comprehensive understanding of hotel departments and organizational planning, with adept problem-solving skills and a commitment to meeting deadlines consistently.
  • Highly organised, results-oriented, and reliable, with a passion for excellence in guest service.
  • Collaborative team player with a supportive attitude.
  • Bachelor's Degree in a related field.
  • Familiarity with Opera is advantageous.
  • Demonstrate strong organisational skills, with a proactive initiative.
  • Track record meeting or exceeding sales goals and developing long-term relationships and contacts.
What's in it for you:
  • Competitive Salary and Benefits
  • Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
  • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
  • Opportunity to develop your talent and grow within your property and across the world