Revenue Management Director

hace 1 mes

Benalmádena, Málaga, España Accor A tiempo completo
Job Title: Director of Revenue Management

Join Accor as a key member of our Commercial Strategy team and take on the challenge of driving revenue growth and optimizing hotel profits.

About the Role:

The Director of Revenue Management is responsible for leading our hotel's Commercial Strategy team in determining strategic vision and implementing tactical efforts to promote revenue growth generation among key customer segments and revenue centers. This role requires a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities:
  • Lead strategic planning and collaborate with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
  • Effectively communicate a compelling Total Hotel Profit Optimization vision to all relevant property leaders, foster a Revenue Management Culture within the revenue generating departments of the hotel, and teach RM concepts within the hotel.
  • Leverage Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
  • Create short- and long-term forecasts that yield the best decisions on pricing and yielding tactics.
  • Participate in the annual budget process and produce long-term projections, as required.
  • Actively participate in ownership conversations and presentations.
  • Monitor relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
  • Chair and prepare materials for the weekly Revenue Management Meetings, following Brand guidelines.
  • Maximize room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
  • Optimize pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions, and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
  • Direct and manage all channel distribution strategies. Evaluate new business opportunities related to booking channels.
  • Collaborate with the Marketing team to execute, measure, evaluate, and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
  • Together with the Marketing team, manage performance reviews with OTA/CTO partners, keeping up-to-date on each partner's distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluate extranet enhancements.
  • System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products, and hotel-specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations, and procedures.
  • Oversee content management in all electronic channels, liaise with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets, and services are completed.
  • Oversee relationship with GRC and Distribution services teams.
  • Maintain relationships with local market competitors to keep informed of trends and news.
  • Motivate, lead, coach, and manage all aspects of team members' performance towards achieving exceptional guest service and employee satisfaction results.
Requirements:
  • Strong communication skills, both verbal and written.
  • Dynamic can-do attitude.
  • Strong analytical skills and attention to detail.
  • Presents a professional and polished appearance.
  • Effectively deal with guests and other team members.
  • Previous reservation experience highly preferred.
  • Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi, or Opera Sales and Catering preferred.
  • Possessing the trait of being organized and multi-tasking.
  • Ability to complete work within given deadlines.
  • Maintain confidentiality of proprietary information and protect company assets.
Education and Experience:
  • Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
  • Minimum 2 years of Revenue Management experience.

Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.

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