Amazon Selling Partner Support Specialist

hace 2 semanas

Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

As a Selling Partner Support Associate at Amazon, you will play a critical role in delivering exceptional customer service to our third-party sellers and vendors. You will be the first point of contact for our customers, providing timely and accurate solutions to their issues via phone, email, and chat.

Key Responsibilities
  • Support Amazon's selling partners in resolving incoming issues via multiple communication channels.
  • Manage high volumes of inbound and outbound calls, emails, and chats in a timely manner.
  • Identify customer needs, clarify information, research every issue, and provide solutions.
  • Exemplify Amazon's Leadership Principle for Customer Obsession by consistently displaying genuine empathy and passion for our customers.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Oversee and achieve various productivity and quality targets and metrics.
  • Collaborate with various internal stakeholders and teams.
  • Document all selling partner interactions and information according to standard operating procedures.
  • Troubleshoot and provide product guidance and support to all Amazon's sellers and vendors.
What You'll Need
  • A commitment to delivering outstanding customer service.
  • A strong record of customer focus.
  • A keen interest in process improvement.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.
Working at Amazon

As a Selling Partner Support Associate, you will join one of our home-based teams and be part of the Amazon culture. You will collaborate with team members remotely via video and engage in a range of virtual engagement activities. The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week.

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