Selling Partner Support Associate

hace 2 semanas

Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Selling Partner Support Associate to join our team at Amazon. As a key member of our customer service team, you will be responsible for providing exceptional support to our selling partners via phone, email, and chat.

Key Responsibilities:

  • Support Amazon's selling partners to resolve any incoming issues via 3 channels of communication (Phone, Email & Chat)
  • Manage high volumes of inbound and outbound calls, emails, and chats in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions
  • Exemplify Amazon's Leadership Principle for Customer Obsession by consistently displaying genuine empathy and passion for our customers
  • Build sustainable relationships and engage customers by going the extra mile
  • Oversee and achieve various productivity and quality targets and metrics
  • Collaborate with various internal stakeholders and teams
  • Document all selling partner interactions and information according to standard operating procedures
  • Troubleshoot and provide product guidance and support to all Amazon's sellers and vendors

About the Team

You will join a diverse, multicultural, and global team at Amazon, where you will have the opportunity to grow and develop your skills. Our team is committed to delivering exceptional customer service and providing a positive experience for our customers.

Requirements

  • Proficiency (C1/C2 level) in English and Italian
  • Previous experience in a customer service environment
  • Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook, and Excel
  • Able to use online communication and collaboration tools with ease

What We Offer

  • A competitive salary and benefits package
  • The opportunity to work with a global company and be part of a diverse team
  • Professional development and growth opportunities
  • A dynamic and fast-paced work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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