Amazon Selling Partner Support Specialist

hace 2 semanas

Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused individual to join our Selling Partner Support team as a Virtual Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our Selling Partners via phone, email, and chat.

Key Responsibilities
  • Support Amazon's Selling Partners to resolve any incoming issues via 3 channels of communication (Phone, Email & Chat)
  • Manage high volumes of inbound and outbound calls, emails, and chats in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions
  • Exemplify Amazon's Leadership Principle for Customer Obsession by consistently displaying genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact
  • Build sustainable relationships and engage customers by going the extra mile
  • Oversee and achieve various productivity and quality targets and metrics
  • Collaborate with various internal stakeholders and teams
  • Document all Selling Partner interactions and information according to standard operating procedures
  • Troubleshoot and provide product guidance and support to all Amazon's Sellers and Vendors
  • Attend regular training sessions, learn product details and key selling points of products and technologies
What You'll Need
  • Strong customer service skills and a passion for delivering exceptional customer experiences
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong technical skills and ability to learn new software and systems
Why Amazon?

At Amazon, we are committed to delivering exceptional customer experiences and building long-term relationships with our customers. As a member of our Selling Partner Support team, you will have the opportunity to work with a diverse range of customers and products, and to develop your skills and expertise in a dynamic and supportive environment.

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