Customer Success Specialist

hace 1 semana

Barcelona, Barcelona, España Empresa Reconocida A tiempo completo
About Empresa Reconocida

We are a leading company in the industry, dedicated to providing innovative solutions to our clients. Our product is a cutting-edge marketing work management platform that enables businesses to streamline their workflow, reduce time to market, and improve operational efficiencies.

Job Summary

We are seeking a highly skilled and detail-oriented Customer Success Specialist to join our team. The successful candidate will be responsible for facilitating, planning, and steering the delivery of our software projects from start to finish.

Key Responsibilities
  • Facilitate stakeholder management and requirements gathering
  • Liaise and manage relationships with internal teams and other stakeholders
  • Organize meetings with required stakeholders with a defined agenda
  • Identify and translate business needs into functional requirements
  • Create project documentation and deliverables, including minutes of meeting, functional, technical designs, and workflows
  • Define the data model and its dependencies
  • Create a testing document and test the solution
  • Provide business support and comply with service level agreements
  • Proactively follow up with Product on any development requested
  • Support training documentation and client onboarding
Requirements
  • Bachelor's degree in technology or business administration
  • At least 3 years of experience in business consultancy, technical project management, or a related field
  • Experience in business process management concepts and tools
  • Experience in Agile Methodologies
  • Self-motivated individual with well-developed interpersonal and communication skills
  • Ability to work under pressure, think quickly, and deliver to tight deadlines
  • Resourceful and creative troubleshooting skills
  • Ability to effectively communicate technical information in a clear and concise manner
  • Good communication skills and proficiency in English
What We Offer

We offer a dynamic and collaborative work environment, with a flat hierarchy and a strong focus on innovation and customer satisfaction. Our team is passionate about making a difference in the industry, and we are looking for like-minded individuals to join us.

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