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Assistant Front Office Manager
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at SLS Barcelona. As a key member of our pre-opening team, you will be responsible for supervising the Front Office team and ensuring the delivery of exceptional customer service to our guests.
Key Responsibilities
- Supervise and coordinate the daily activities of the Front Office team, ensuring seamless check-in and check-out processes, and providing excellent customer service to guests.
- Assist the Front Office Manager in fostering a positive and structured work environment, promoting a culture of teamwork and excellence.
- Oversee the front desk team's daily operations, including cash and credit transactions, guest registration, and room assignments.
- Handle guest complaints and inquiries promptly and professionally, aiming for swift and satisfactory resolution.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness and guest satisfaction.
- Support and assist team members in handling guest inquiries and requests, and in resolving guest complaints.
- Take and manage guest bookings, up-selling opportunities, and provide information about hotel amenities and local attractions.
- Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
- Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings.
Requirements
- Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a plus.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Ability to multitask, work in a fast-paced environment, meet deadlines, and have a high-level attention to detail.
- Excellent verbal and written communication skills.
- Fluent in Spanish and English.
What We Offer
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Accor Hotels family of brands.
- The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
