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Sales Operations Analyst
hace 2 meses
About Importante Empresa
Importante Empresa is a global company dedicated to changing the way the world uses energy. We create smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger. Our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow.
Our Culture
We welcome over 800 team members from diverse backgrounds and nationalities. Our core values shine through in our daily work, and we're passionate about our mission to change the world. We're proactive, flexible, and top-performing individuals who are committed to sustainable mobility.
The Role
We're seeking a Sales Operations Analyst to be a key stakeholder for the Country Manager, sales team, and other departments. Your main responsibilities will be structured around three pillars: operations, analytics, and customer experience.
Key Responsibilities
- Conduct in-depth analysis of our business in the UK/IE market to identify key strategic opportunities.
- Develop deep understanding of value drivers to measure progress against goals and facilitate management discussions and decisions.
- Act as a connector between Operations, Finance, and Sales to follow-up on daily operations and identify opportunities for improvement in reporting and processes.
- Provide insights on drivers of underperformance and represent the voice of the customer internally to drive continuous improvement and user happiness.
- Resolve customer queries by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Keep management informed by submitting activity and results reports.
- Participate in the design, implementation, and maintenance of dashboards and ad-hoc analysis.
Requirements
- BA/BS University degree.
- Minimum 2 years of industry sales/sales operations experience.
- Strong Excel knowledge.
- Oriented to process individual.
- Analytics mindset.
- Native/proficient level of English.
Nice to Have
- Experience with Salesforce.
- Knowledge in SQL and Tableau.
