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As a vital member of our finance team, you will be responsible for ensuring timely collections and managing customer accounts effectively. Your expertise will contribute to maintaining strong client relationships while achieving collection goals.
Key Responsibilities:- Engaging with customers through phone and email to follow up on outstanding payments.
- Gaining a comprehensive understanding of the Order to Cash (OTC) process to enhance dispute resolution.
- Familiarizing yourself with legal and contractual obligations relevant to collections.
- Collaborating with Billing Teams to address and resolve invoice discrepancies.
- Working closely with the Sales Team to facilitate negotiations with clients.
- Coordinating with the Cash Allocation Team to ensure accurate payment matching and follow-up.
- Providing regular updates to the Sales Team regarding the collection status of their accounts.
- Participating in special projects across France and Europe, including reporting, training, and process enhancements.
- Preparing documentation for legal proceedings when necessary.
- Meeting monthly collection targets related to Bad Debt and Cash inflow.
- Fluency in English is essential, with proficiency in French being a strong advantage.
- Dynamic and organized with a systematic approach to tasks.
- Excellent negotiation and communication skills, both verbal and written.
- Able to manage a high volume of calls and payment negotiations effectively.
- Customer-oriented mindset with a focus on achieving results.
- Capable of working under pressure to meet company objectives and collection KPIs.
- Permanent employment contract.
- Competitive salary based on experience and market standards.
- Meal vouchers provided.
- Opportunity to work in an international environment.
- Career advancement opportunities available.
Blu Selection is a renowned international Shared Service Center recognized for delivering exceptional services to businesses across Europe. We pride ourselves on fostering a dynamic and multicultural workplace, with a diverse team representing over 30 nationalities, all committed to high-quality standards.
