Customer Success Associate

hace 4 días

Barcelona, Barcelona, España Autodesk A tiempo completo

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. In this role, you will be responsible for managing a large territory portfolio, ensuring coverage through daily high-scale customer engagement on the phone.

Key Responsibilities

  • Manage a large territory portfolio, ensuring coverage through daily high-scale customer engagement on the phone.
  • Develop and implement strategies to increase customer loyalty and growth.
  • Engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Monitor and report progress and challenges to management on a regular basis.

Requirements

  • 1-2 years of experience in a customer-facing role.
  • Customer empathy and a customer-centric mindset.
  • Business fluency in Dutch/Flemish and English.
  • Performance-driven approach.
  • Experience collaborating across multiple departments.

About Autodesk

Autodesk is a leader in the design and engineering software industry. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

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