Territory Customer Success Associate Dach

hace 5 días

Barcelona, Barcelona, España Reconocida empresa A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused Territory Customer Success Associate to join our team at Reconocida empresa. As a key member of our customer success team, you will be responsible for ensuring the successful adoption and utilization of our software solutions by our customers in the Dach territory.

Key Responsibilities
  1. Customer Engagement: Develop and maintain strong relationships with our customers in the Dach territory, providing them with exceptional customer service and support to ensure their success with our software solutions.
  2. Account Management: Manage a portfolio of customers, identifying and addressing their needs, and providing tailored solutions to drive customer satisfaction and retention.
  3. Communication: Communicate effectively with customers through various channels, including phone, email, and in-person meetings, to understand their challenges and provide solutions.
  4. Problem-Solving: Analyze customer issues and develop creative solutions to resolve them, ensuring customer satisfaction and loyalty.
  5. Reporting: Provide regular updates to management on customer progress, challenges, and successes.
Requirements
  1. Customer-Focused: Possess a strong customer-centric mindset and a passion for delivering exceptional customer service.
  2. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  3. Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to analyze customer issues and develop creative solutions.
  4. Account Management Experience: Previous experience in account management or a related field, with a proven track record of driving customer satisfaction and retention.
About Us

Reconocida empresa is a leading provider of software solutions for the Dach territory. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a highly motivated and customer-focused Territory Customer Success Associate to join our team.

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