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Customer Support Associate Dach Market
hace 2 meses
About Itnig
Itnig is a fast-growing company that specializes in all-in-one HR software solutions. Our mission is to help small and medium-sized enterprises (SMEs) automate their HR workflows, centralize people data, and make informed business decisions.
Job Summary
We are seeking a highly skilled Customer Support Associate to join our team in the Dach Market. As a key member of our customer-facing team, you will be responsible for maintaining and creating strong relationships with existing customers, resolving their queries and issues in a timely and professional manner.
Key Responsibilities
- Maintain and create strong relationships with existing customers through effective communication and problem-solving skills.
- Resolve customer queries and issues via ticket, phone, email, or chat in a timely and professional manner.
- Collaborate with the operations team and clients to control and follow up on any bugs or issues.
- Assist with basic troubleshooting and provide information about products, services, and policies.
- Document interactions and maintain accurate records.
Requirements
- Proficient level of German and English language skills.
- Ability to demonstrate full ownership of each activity and be proactive in suggesting new ideas.
- Excellent communication and problem-solving skills.
- Previous experience dealing with customers is a plus.
Perks of Working with Us
- High growth, multicultural, and friendly work environment.
- Flexible schedules and pet-friendly office.
- No dress code.
- Access to language classes, health insurance, and other employee benefits.
