Customer Service Representative DACH Market
hace 2 semanas
Agilent is seeking a proactive and motivated Customer Service Representative to join our DACH market team. As a key member of our Customer Operations Center, you will be responsible for booking orders, managing customer service, and resolving issues throughout the quote to cash cycle.
Key responsibilities include:
- Booking and order management of orders in accordance with Order Acceptance Policies and Service Level Agreement
- Daily follow up with Logistics to assure timely delivery, escalate overdue orders or missing parts
- Customer and partner calls-handling through the IVR (within the established SLAs)
- Guarantee and guard compliance (Order acceptance policy and updating of Business/Audit control reports)
- Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on-time deliveries, and revenue maximization
Requirements include:
- Some higher education or specialized training/certification, or equivalent combination of education and experience
- Strong Customer Focus and Customer centric mind-set
- Strong Interpersonal and communication skills
- Cross function/team collaboration skills – ability to work in a team
- Ability to multi-task, prioritize, and manage time effectively and improve efficiency
Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff. The Spanish business offers additional benefits, including Agilent Result Bonus, Stock Purchase Plan, Health insurance, Life/Death insurance, Internal and external training opportunities, Lunch vouchers, and 24 days of vacation plus bank holidays.
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Customer Service Representative DACH Market
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