Empleos actuales relacionados con Customer Success Associate, EMEA - Barcelona, Barcelona - Navan

  • Customer Success Associate

    hace 1 semana

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    Customer Success AssociateAt Accs - Ares Customer Care Solutions Gmbh, we are committed to helping fashion companies reduce their environmental impact. As a Customer Success Associate, you will play a crucial role in deploying our Carbonfact platform to customers, ensuring they achieve their sustainability goals. Your responsibilities will include onboarding...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Customer Success Manager - Midmarket EMEAJob Summary:We are seeking a seasoned Customer Success Manager to lead our Midmarket EMEA team. As a key member of our Customer Success organization, you will be responsible for driving customer success and adoption of our solutions in the Midmarket segment.Key Responsibilities:Manage and develop a team of...

  • Customer Success Associate

    hace 1 mes

    Barcelona, Barcelona, España Market Control A tiempo completo

    About Market ControlWe are a dynamic and young company based in Barcelona, with a strong focus on innovation and growth. Our team is comprised of talented individuals from diverse backgrounds, working together to drive success in the fields of programming, marketing, and customer support.Job DescriptionWe are seeking a highly motivated and detail-oriented...

  • Customer Success Associate

    hace 1 mes

    Barcelona, Barcelona, España Market Control A tiempo completo

    About Market ControlWe are a dynamic and young company based in Barcelona, with a strong focus on innovation and growth. Our team is comprised of talented individuals from diverse backgrounds, working together to drive success in the fields of programming, marketing, and customer support.Job DescriptionWe are seeking a highly motivated and detail-oriented...

  • Customer Success Associate

    hace 1 semana

    Barcelona, Barcelona, España Market Control A tiempo completo

    Customer Success AssociateWe are a dynamic and growing company, Market Control, with a strong presence in Barcelona. Our team is comprised of professionals from diverse backgrounds, including programming, marketing, and customer support.The international team consists of ten members, making communication and collaboration seamless and enjoyable. We value...

  • Customer Success Associate

    hace 2 meses

    Barcelona, Barcelona, España Market Control A tiempo completo

    {"h2": "Customer Success Role at Market Control", "p": "At Market Control, we are seeking a highly motivated and detail-oriented Customer Success Associate to join our team in Barcelona. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the success of our clients in their sales business.Your primary...

  • Customer Success Manager for Midmarket Mfg Emea

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Customer Success Manager for Midmarket Mfg EmeaJob Summary:We are seeking a highly skilled Customer Success Manager to lead our Midmarket Mfg Emea team. The ideal candidate will have a customer-centric mindset, excellent communication skills, and the ability to drive business growth through customer success.Key Responsibilities:Lead a team of...

  • Rated Customer Success Associate

    hace 4 semanas

    Barcelona, Barcelona, España Ecovadis A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Rated Customer Success Associate to join our team at EcoVadis. As a key member of our customer success program, you will be responsible for onboarding and managing our Corporate and Select customers, ensuring they maximize the value they receive from our solutions.Key ResponsibilitiesManage a...

  • Rated Customer Success Associate

    hace 4 semanas

    Barcelona, Barcelona, España Ecovadis A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Rated Customer Success Associate to join our team at EcoVadis. As a key member of our customer success program, you will be responsible for onboarding and managing our Corporate and Select customers, ensuring they maximize the value they receive from our solutions.Key ResponsibilitiesManage a...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Customer Success Manager - Midmarket Mfg EmeaJob Summary:The Customer Success Manager - Midmarket Mfg Emea is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions.Key Responsibilities:Manage and develop teamResponsible...

  • Customer Success Associate

    hace 1 mes

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewWe are seeking a highly motivated and customer-focused Customer Success Associate to join our team in Barcelona. As a CSA, you will be responsible for managing a large Territory portfolio, ensuring coverage through daily high-scale customer engagement on the phone. You will report to the CSA Territory Manager and work closely with customers...

  • Customer Success Associate

    hace 3 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewThe Customer Success Associate (CSA) plays a pivotal role in managing a large Territory portfolio, ensuring seamless customer engagement through daily high-scale interactions. Based in our Barcelona office, the CSA will report to the CSA Territory Manager, focusing on increasing value and success in the "Onboard" and "Use" lifecycle stages...

  • Customer Success Associate

    hace 3 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewThe Customer Success Associate (CSA) plays a pivotal role in managing a large Territory portfolio, ensuring seamless customer engagement through daily high-scale interactions. Based in our Barcelona office, the CSA will report to the CSA Territory Manager, focusing on increasing value and success in the "Onboard" and "Use" lifecycle stages...

  • Customer Success Associate

    hace 1 mes

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewWe are seeking a highly motivated and customer-focused Customer Success Associate to join our team in Barcelona. As a CSA, you will be responsible for managing a large Territory portfolio, ensuring coverage through daily high-scale customer engagement on the phone. You will report to the CSA Territory Manager and work closely with customers...

  • Customer Success Associate

    hace 2 semanas

    Barcelona, Barcelona, España Ecovadis A tiempo completo

    Job DescriptionWe are seeking a highly motivated and experienced Customer Success Associate to join our team at EcoVadis. As a Rated Customer Success Associate, you will be responsible for the onboarding and account management of our Corporate and Select customers, ensuring they maximize the value they receive from our solutions.Key Responsibilities:Manage a...

  • Customer Success Associate, Benelux

    hace 2 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewAs a Customer Success Associate, you will play a key role in managing a large Territory portfolio, ensuring coverage through daily high-scale customer engagement on the phone. Based in our Barcelona office, you will report to the CSA Territory Manager. Your mission is to create customer loyalty and growth through irresistible customer...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, Barcelona, España Veriff A tiempo completo

    About VeriffWe're a dynamic team dedicated to growing our customer base and enhancing our brand's global presence.Our mission is to create a safer, more trustworthy online world.Job DescriptionWe're looking for a Customer Success Manager to support our clients within the MENA and EMEA regions.As a Customer Success Manager, you will be the primary point of...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, Barcelona, España Veriff A tiempo completo

    About VeriffWe're a dynamic team dedicated to growing our customer base and enhancing our brand's global presence.Our mission is to create a safer, more trustworthy online world.Job DescriptionWe're looking for a Customer Success Manager to support our clients within the MENA and EMEA regions.As a Customer Success Manager, you will be the primary point of...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Veriff A tiempo completo

    Unlock Business Potential with VeriffWe're a dynamic team driving growth and enhancing our global presence. Our customer-first approach provides tailored solutions that instill trust and inspire businesses to collaborate with us.As a Customer Success Manager, you'll be the primary point of contact for clients in the MENA and EMEA regions, working on...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Merantix A tiempo completo

    Job Title: Manager, Customer Success Midmarket, Mfg EmeaJob Summary:We are seeking a seasoned Customer Success Manager to lead our Midmarket team in driving customer adoption and satisfaction. As a key member of our Customer Success organization, you will be responsible for developing and executing strategies to ensure our customers achieve their desired...

Customer Success Associate, EMEA

hace 2 meses

Barcelona, Barcelona, España Navan A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate, EMEA. As a key member of our Account Management department, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  1. Customer Partnership: Partner with our Account Managers to support customers, ensuring timely and accurate communications that meet their needs and exceed their expectations.
  2. Product Expertise: Develop and maintain a deep understanding of our travel and expense product offering to enable customers to maximize its value.
  3. Issue Resolution: Monitor and respond to customer inquiries related to product integrations, platform settings, travel and expense policy configuration, payment and integration issues, and product bugs and feature requests.
  4. Customer Advocacy: Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customers' desired outcomes.
  5. Escalation Management: Handle customer escalations and work across teams to resolve issues.
  6. Internal Feedback: Act as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention.
  7. Process Improvement: Document processes to support the team efficiently and at scale.
Requirements
  1. Bachelor's degree.
  2. 1+ year of prior experience in customer success, account management, sales, or related customer-facing position within a rapidly growing SaaS company.
  3. Passion for customer experience and technology with the ability to deeply understand a product.
  4. Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences.
  5. Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment.
  6. Data-driven approach to continuously drive additional efficiency.
  7. Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, and accelerate their careers.
  8. Fluent in English and German or French.