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As a key player in the finance department, you will be responsible for managing customer accounts and ensuring timely collections. Your role will involve:
- Proactively reaching out to customers via phone and email to follow up on outstanding payments.
- Gaining a comprehensive understanding of the Order to Cash (OTC) process to effectively manage disputes.
- Interpreting legal and contractual obligations related to collections.
- Collaborating with billing teams to address and resolve invoice discrepancies.
- Working closely with the sales team to facilitate negotiations with clients.
- Coordinating with the cash allocation team to ensure accurate payment matching and follow-up.
- Providing regular updates to the sales team regarding the collection status of their accounts.
- Participating in special projects across France and Europe, including reporting, training, and process enhancements.
- Preparing documentation for legal proceedings as necessary.
- Meeting personal and team collection targets related to bad debt and cash inflow.
- Fluency in English is required, with proficiency in French being a strong advantage.
- Dynamic and organized with a systematic approach to tasks.
- Excellent negotiation and communication skills, both verbal and written.
- Able to manage a high volume of calls and negotiations effectively.
- Strong customer focus and commitment to service excellence.
- Ability to thrive under pressure while achieving company objectives and collection KPIs.
- Permanent employment contract.
- Competitive salary commensurate with experience and market standards.
- Meal vouchers provided.
- Work in an international and diverse environment.
- Opportunities for career advancement.
Blu Selection is a recognized international shared service center known for delivering exceptional services to businesses across Europe. We pride ourselves on fostering a dynamic and multicultural workplace, with a team comprised of professionals from over 30 different nationalities, all committed to maintaining high-quality standards.
