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Customer Success Manager

hace 2 meses

Madrid, Madrid, España Station F A tiempo completo
About the Role

We are seeking an experienced Customer Success Manager to join our team at Station F, a global leader in AI-powered experience optimization solutions. As a key member of our Customer Success team, you will be responsible for guiding and advising clients on the best ways to maximize the value of our solutions.

Key Responsibilities
  • Manage a portfolio of customers, providing strategic guidance and support to ensure their success with our solutions
  • Build and maintain strong relationships with clients, identifying opportunities to expand their use of our platform and drive business growth
  • Collaborate with cross-functional teams, including Sales, Account Management, and Technical Support, to ensure seamless customer experiences
  • Analyze customer data to identify areas for optimization and develop targeted strategies to drive business results
  • Develop and deliver training programs to help customers get the most out of our solutions
  • Work closely with the Sales team to onboard new clients, providing technical support and guidance to ensure successful implementation
Requirements
  • University degree in Engineering, Business, Economics, or Marketing
  • Minimum 3 years of experience in a related digital field, with a proven track record of success in customer-facing roles
  • Excellent verbal and written communication skills in English, with proficiency in Spanish and Italian a plus
  • Strong analytical skills, with the ability to translate complex data into actionable insights
  • Basic knowledge of CSS and HTML, with JavaScript a plus
  • Strong soft skills, including energy, enthusiasm, self-motivation, and open-mindedness
What We Offer
  • Huge impact: at Station F, we believe that our team is the key to our success